Anna M.
Mid-Level BPO Executive Assistant
Open to offersNew to PlatformAbout
Anna M. brings four years of experience in the BPO industry, covering roles such as executive assistant, ticketing officer, receptionist, and recruiter. She has coordinated caregiver schedules, managed technical support through ticketing systems, and ensured smooth operations in healthcare staffing, including candidate screening using ATS platforms like 100Hires. Her background includes handling inbound telecom support calls, generating and resolving support tickets, and managing executive email and scheduling using Google Calendar. In real estate, Anna served as an appointment setter, aligning prospective buyers and sellers with agents, and as a health insurance cold caller, assisting clients 65+ in selecting appropriate plans. Anna’s expertise spans CRM tools, customer service, and digital communication, consistently supporting diverse business functions within fast-paced, growth-oriented organizations.
Experience
Scheduling Coordinator / Recruiter (Talent Acquisition) (Remote Set-up)
null · 2025 — 2026Managed incoming inquiries through inbound calls related to internet and phone services, created and managed tickets for timely issue resolution. Handled client inquiries, scheduled appointments, and generated support tickets to address technical concerns. Promoted from front-desk responsibilities to the role of executive assistant while maintaining telecom ticketing duties and call handling functions. Managed executive emails by processing them during the initial work hour, identifying urgent matters, and arranging meetings based on availability via Google Calendar.Executive Assistant/ Ticketing Officer/ Receptionist
null · 2023 — 2025Coordinated schedules for caregivers, ensuring appropriate staffing for client shifts while addressing call-offs and changes in availability. Communicated consistently with caregivers and supervisors to confirm shift coverage, managed attendance records, and supported continuity of care. Maintained detailed scheduling data, updated systems without delay, and effectively resolved conflicts to facilitate daily operations. Conducted phone screenings for job applicants, assessing qualifications and overall suitability for open positions. Oversaw candidates throughout the recruitment process utilizing ATS platforms like 100Hires, including conducting background checks and verifying references. Coordinated onboarding processes by managing document collection and pre-employment requirements, while ensuring positive communication to enhance the candidate experience.Real Estate Appointment Setter
null · 2022 — 2023Managed incoming calls from potential buyers and sellers, scheduling property viewings and consultations to align client needs with suitable real estate agents. Employed a customer-centric approach to comprehend client preferences and assist them throughout their property journey.Health Insurance Cold Caller
null · 2021 — 2022Engaged with clients aged 65 and older to customize health insurance plans based on their specific requirements. Utilized persuasive communication and active listening techniques to help clients find the best coverage. Established trust by delivering clear and empathetic support while guiding clients through complex policies.
Skills & Expertise
Education
- Senior High School GraduateCarmen National High School · 2020 — 2021
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