Anna G.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Anna G. is a dedicated and detail-oriented Virtual Assistant with a solid foundation in online education and customer service. With a tenure as an ESL Teacher at Native Camp and Novakid from 2021 to 2022 and 2024 to 2025, she has developed and implemented tailored lesson materials for international students, maintained accurate records, and managed scheduling through online platforms. As a former Call Center Agent at Project Den from 2023 to 2024, Anna demonstrated excellence in handling inbound and outbound customer inquiries, resolving issues, and maintaining high service quality standards. Her skills include administrative support, email management, data entry, and proficiency in tools like the Microsoft Office Suite, Google Workspace, Canva, Zoom, and Google Meet. Anna holds a Bachelor of Physical Education from Jose Rizal Memorial State University and a TEFL Certificate, reflecting her commitment to educational and professional excellence.
Experience
ESL Teacher
Novakid · 2024 — 2025Delivered individual and group online English lessons to international students. Created lesson plans addressing the unique needs and goals of learners. Kept precise records of student attendance and performance. Organized class schedules and bookings using online platforms. Fostered effective communication through daily engagement with a diverse student body. Maintained an inviting and productive virtual classroom atmosphere.Call Center Agent
Project Den · 2023 — 2024Managed inbound and outbound customer inquiries both professionally and efficiently. Helped customers resolve account issues and service requests. Kept detailed and accurate records of customer interactions in the company systems. Utilized strong communication and active listening skills. Resolved customer issues while upholding high standards of service quality. Worked collaboratively with colleagues to meet performance objectives and customer satisfaction benchmarks.ESL Teacher
Native Camp · 2021 — 2022Delivered individual and group online English lessons to international students. Created lesson plans addressing the unique needs and goals of learners. Kept precise records of student attendance and performance. Organized class schedules and bookings using online platforms. Fostered effective communication through daily engagement with a diverse student body. Maintained an inviting and productive virtual classroom atmosphere.
Skills & Expertise
Education
- Bachelor of Physical EducationJose Rizal Memorial State University- Katipunan Campus- · — — 2023
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