Anna M.
Senior Quality Assurance Specialist
Open to offersNew to PlatformAbout
Anna M. is a seasoned professional with over 17 years of experience specializing in Accounts Payable, Financial Operations, and Quality Assurance. Based in Parañaque City, Metro Manila, Philippines, she has demonstrated expertise in developing SOPs, coaching, and driving process improvements across diverse industries. In her role as a Trainer and Quality Assurance Analyst at Pinnacle Intelligence, she delivered training modules and facilitated onboarding for Accounts Payable Associates, while designing QA procedures and conducting quality audits. Previously, as Accounts Payable Operations Lead, Anna managed daily operations, ensuring compliance and accuracy in invoice management. Her career also spans roles such as Personal Assistant supporting multi-state operations, and a Senior Project Support Team Coordinator at IQVIA, where she enhanced quality and efficiency through continuous improvement initiatives. Her educational background in Financial Management from Arellano University enriches her comprehensive approach to financial and operational leadership.
Experience
Trainer / Quality Assurance Analyst
Pinnacle Intelligence · 2025 — 2026Designed and implemented training modules for new Accounts Payable Associates. Conducted onboarding and knowledge transfer sessions while serving as the Quality Assurance Analyst for the Accounts Payable team. Performed audits and quality reviews to verify compliance and accuracy. Developed QA procedures, audit guidelines, SOPs, and quality monitoring frameworks. Analyzed team performance and quality scores, providing coaching and feedback to enhance productivity and adherence to processes. Collaborated with leadership to standardize training and quality processes across the department.Accounts Payable Operations Lead
Pinnacle Intelligence LLC · 2025 — 2025Managed daily Accounts Payable operations, addressing escalations with onshore counterparts. Reviewed invoice postings for accuracy, compliance, and appropriate GL coding. Created SOPs, job aids, trackers, and documentation to enhance process consistency and efficiency. Contributed to the training and onboarding of new Accounts Payable Associates. Compiled performance reports for weekly and monthly review. Monitored team performance and quality metrics to drive continuous improvement, implementing operational enhancements to minimize errors.Personal Assistant (Virtual Assistant)
Private Client · 2023 — 2024Provided administrative and operational support to a Regional Manager overseeing multi-state operations. Coordinated scheduling, calendar management, and logistics planning. Assisted with customer service and client communications while performing bookkeeping and record management. Supported social media management and other business activities. Maintained records of employee hours, documentation, and operational reports. Developed SOPs and process guides to enhance organizational workflow, ensuring efficient daily administrative activities.Retirement Specialist
Infosys BPM · 2022 — 2023Administered 401(k) and pension retirement plan programs, processing loans, withdrawals, distributions, rollovers, and contribution adjustments. Assisted participants with inquiries regarding retirement planning and account management. Investigated and resolved account discrepancies, ensuring alignment with regulatory compliance for retirement plans.Senior Project Support Team Coordinator
IQVIA · 2016 — 2022Oversaw audit and quality review activities for various clients and business processes. Conducted risk-based audits, preparing operational, team performance, and program-level reports for management review. Served as a Subject Matter Expert (SME), facilitating calibration sessions and coaching team members. Implemented continuous improvement initiatives focused on enhancing quality, efficiency, and compliance. Delivered quality reports and performance feedback to leadership.Financial Closer and Reviewer
Advanced Health Media LLC · 2012 — 2016Reviewed financial records associated with pharmaceutical meetings and events, ensuring compliance with the Physician Payments Sunshine Act. Audited financial documentation, validating supporting receipts and resolving billing discrepancies. Maintained accurate financial records and documentation for reconciliation and review activities.Logistics Planner
Advanced Health Media LLC · 2011 — 2012Coordinated logistics for pharmaceutical meetings and events, managing venue reservations and vendor relations. Handled scheduling and compliance documentation, ensuring successful event planning and execution. Supported the logistical readiness of client events through thorough coordination.
Skills & Expertise
Education
- BSBA Financial ManagementArellano University · — — 2027
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