Anna C.

Anna C. is a seasoned bilingual ICT professional with extensive experience in IT service management, data science, and machine learning. She has a track record of improving technical workflows and optimizing customer satisfaction while managing a diverse range of responsibilities across various industries. At Wipro BPO Phils. Inc., she served as a Spanish Bilingual IT Service Desk Analyst, where she increased customer satisfaction by 20% and decreased resolution times by 15% using her expertise in technical support and troubleshooting with ServiceNow. Previously, at Zendesk Phils., Inc., she enhanced customer account management processes as a Sales Operations Ticketing Specialist. Her role at Concentrix Convergys as a Spanish Bilingual Technical Support II involved maintaining high customer satisfaction rates and diagnosing IT issues, contributing to a 25% improvement in efficiency. Equipped with a master's degree in data science and machine learning from MIT-IDSS and currently pursuing further studies in AI and marketing, Anna applies her data science and machine learning skills, along with her bilingual communication prowess, to support and enhance IT operations. She remains committed to leveraging her skills to drive business success and customer engagement.