Anna M.
Junior Travel Desk Specialist
Open to offersNew to PlatformAbout
Anna M. is an experienced professional in the airline industry, with a comprehensive educational background from PATTS College of Aeronautics, where she earned a Bachelor of Science in Airline Business Administration, majoring in Marketing and Airfreight Operations. Her career spans crucial roles, including a Travel Desk Specialist at Nezda Services and Acen Shared Services, where she managed booking logistics, supported employees with travel documentation, and provided emergency travel support. As a Quality Analyst at IGT Solutions for United Airlines, Anna ensured adherence to quality standards, developed training materials, and proposed enhancements to customer service. Her expertise also includes time spent as a Travel Process Associate, adeptly handling reservations and inquiries, while recommending customer-focused services. Anna's ability to negotiate vendor terms and manage complex travel needs demonstrates her adaptability and proficiency in airline operations.
Experience
Travel Desk Specialist
Nezda Services Inc. / Acen Shared Services Inc. �� 2025 — 2026Coordinated flight bookings, hotel accommodations, and car rentals. Designed detailed travel itineraries for employees while ensuring compliance with the company's travel policies and budget. Assisted employees in obtaining required travel documentation, including visas and passports. Engaged in negotiations with vendors to secure favorable corporate rates. Provided 24/7 emergency support for travel-related issues and managed expense tracking and reporting for travel spend.Quality Analyst
IGT Solutions (United Airlines) · 2021 — 2025Reviewed call recordings to provide insights and solutions aimed at enhancing customer satisfaction. Monitored call center agents to ensure adherence to quality assurance standards and compliance with business procedures. Collaborated with supervisors to address call quality performance and reported on overall trends. Identified opportunities for quality improvement within the team while ensuring client services met organizational standards. Developed training support materials as required.Travel Process Associate
null · 2013 — 2021Managed reservations for employees of United Airlines and other airline staff. Responded to public inquiries via telephone regarding ticket fares, sales, booking details, and flight schedules. Handled both domestic and international travel arrangements, including employee pass travel. Provided service recommendations based on customer needs while maintaining familiarity with airline routes and schedules. Utilized computerized reservation systems to record and manage reservations.
Skills & Expertise
Education
- Bachelor of Science in Airline Business AdministrationPATTS College of Aeronautics · 2009 — 2013
- High School DiplomaMuntinlupa Business High School · 2005 — 2009
- Elementary School DiplomaAlabang Elementary School · 1999 — 2005
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