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Anna R. — Senior Customer Service & Administrative Support Specialist from Philippines

Anna R.

Senior Customer Service & Administrative Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Anna R. is a seasoned Customer Success and Administrative Support Specialist with over 19 years of experience in the BPO, KPO, and remote working sectors. Her career is marked by a robust capability in delivering high-quality customer support, managing workflows, and enhancing client satisfaction and retention. She possesses extensive expertise in executive and administrative support, managing communications, scheduling, and task coordination. Anna has demonstrated proficiency in various digital tools such as Microsoft Office, Google Suite, Canva, and Slack, which she utilizes to improve operational efficiency. Her role as a Resume Specialist at companies like Bizforce and Randstad RiseSmart highlights her skills in resume development and recruitment support, aiding in candidate sourcing and interview coordination. With a track record of initiating process improvements and strengthening cross-functional collaboration, she has substantially contributed to organizational workflow optimization. Her freelance projects further emphasize her ability to build strong client relationships through personalized consultation and service delivery.

Experience

  • Resume Specialist / Recruitment Support / Candidate Submittals Specialist

    BIZFORCE · 2024 — 2026
    Created and optimized resumes and candidate submittals, ensuring alignment of skills with job requirements to enhance candidate presentation and support effective hiring decisions. Collaborated with recruiters and account teams to gather necessary details for precise matching of candidates to technical, financial, and medical positions.

  • Resume Specialist

    RANDSTAD RISESMART · 2020 — 2023
    Developed ATS-optimized resumes, cover letters, and LinkedIn profiles tailored to meet client objectives, increasing visibility and chances for interviews. Collaborated with career coaches to ensure content alignment with market trends and hiring standards, improving overall candidate positioning.

  • Project Manager, Diverse Clients

    FREELANCE, HOME-BASED CONTRACTOR · 2017 — 2020
    Oversaw project timelines, deliverables, and team collaboration, ensuring quality outcomes and timely completion. Enhanced workflow efficiency and team dynamics, reducing the need for revisions and boosting overall productivity.

  • Chat and Email Support

    Balsam Hill · 2016 — 2017
    Managed customer inquiries and resolve issues promptly while maintaining high service quality and achieving response targets. Handled challenging interactions in a professional manner, contributing to improved customer satisfaction and performance scores.

  • Virtual Assistant, Diverse Clients

    FREELANCE, HOME-BASED CONTRACTOR · 2015 — 2017
    Delivered administrative support that included scheduling, data entry, and document management to facilitate daily operations. Assisted in the recruitment process through candidate sourcing, screening, and interview coordination, thereby improving hiring efficiency.

  • Resume Writer, Diverse Clients

    FREELANCE, HOME-BASED CONTRACTOR · 2016 — Present
    Provided customized resumes and job application materials, engaging in client consultations to help professionals present their backgrounds clearly and effectively. Fostered strong client relationships by maintaining responsive communication, resulting in repeat business and referrals.

  • Senior Team Leader, Career Development Department

    FILWEB ASIA INC. · 2009 — 2015
    Led teams to attain performance targets, enhancing productivity and collaboration. Addressed client escalations effectively, aiding in increased customer satisfaction and retention.

  • Career Development Specialist/Resume Writer, Career Development Department

    FILWEB ASIA INC. · 2008 — 2015
    Provided career coaching and crafted tailored resumes and job application materials in line with client aspirations. Handled client communications and resolved concerns, strengthening relationships and supporting repeat engagements.

  • Team Leader and Writer, Writing Department

    FILWEB ASIA INC. · 2007 — 2008
    Supervised a team of writers to ensure adherence to quality standards while supporting training and onboarding processes. Assisted with HR and administrative tasks, including screening and payroll support, to promote smooth operational flow.