Anna P.
Training Manager
Open to offersNew to PlatformAbout
Anna B. is a detail-driven professional with over 11 years of experience in managing data and creating structured systems within fast-paced, remote-first environments. As a Training Manager at TaskUs since 2020, she has excelled in building and maintaining comprehensive knowledge bases, SOPs, and trackers, ensuring that information remains organized and easily accessible for team utilization. Anna performs independent research to identify performance data and operational gaps, presenting her findings in organized reports for leadership. With proficiency in Google Workspace and Excel, she efficiently tracks KPIs such as QA and CSAT across various teams. In her previous role as a Corporate Trainer with companies like Teleperformance, Concentrix, and ResultsCX, she developed training modules and led sessions both virtually and in-person using tools like Zoom and Microsoft Teams. Her expertise includes crafting training guides and updates to enhance team consistency and communication. Anna holds a Bachelor of Communication Arts from Miriam College, acquired in 2015.
Experience
Training Manager
TaskUs · 2020 — PresentDeveloped and managed organized knowledge bases, SOPs, and trackers to ensure information is accurate and easily accessible for teams. Analyzed performance data and identified operational gaps, summarizing findings in detailed reports for leadership. Utilized Google Sheets and Excel for tracking KPIs (QA, CSAT, productivity), ensuring records were kept current across various teams. Composed written materials including training guides, playbooks, and updates for internal teams and stakeholders. Executed end-to-end projects independently from research to implementation. Established documented processes to substitute informal workflows, enhancing consistency within a remote capable team.Corporate Trainer
Teleperformance, Concentrix, ResultsCX · 2013 — 2020Conducted research and organized product and process data into comprehensive training modules and reference materials. Ensured accurate documentation for training delivery, attendance, and performance tracking. Coordinated with stakeholders through written and oral communication to align on training objectives and timelines. Facilitated virtual and in-person training sessions using Zoom, Google Meet, and Microsoft Teams, modifying content for remote learners.
Skills & Expertise
Education
- Bachelor of Communication ArtsMiriam College · 2012 — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite Anna P. to a job.
Sign in as an employer