Annaliese C.
Senior Customer Service and Operations Specialist
Open to offersNew to PlatformAbout
Annaliese C. is a seasoned customer service and operations professional with over 12 years of experience in the financial services, telecommunications, and business development sectors. She has demonstrated a robust ability to supervise teams, enhance customer satisfaction, and support revenue growth. Her background includes significant achievements in human resource processes, staff training, and managing client relationships. At Teleperformance, she adeptly handled inbound calls to maintain high levels of customer satisfaction, while at Advanced Call Technology, she efficiently transitioned customers to fiber services and improved technical support experiences. During her tenure at GK Remittance Services, Annaliese supervised 15 business locations, trained staff for operational readiness, and supported loan processing. Her education includes a Bachelor of Science in Human Resource Management from the University College of the Caribbean, complemented by certifications in Train the Trainer and Supervisory Management, equipping her with a strong foundation in both managerial and customer service roles.
Experience
Customer Service Agent
Teleperformance · 2025 — 2026Managed over 80 inbound calls to provide reservation assistance and address general customer inquiries. Assisted customers with booking procedures and property-related questions while ensuring high customer satisfaction in a fast-paced call center.Customer Service Representative
Advanced Call Technology · 2024 — 2025Executed more than 200 outbound calls to facilitate the transition of customers from copper to fiber services. Provided technical setup assistance and plan upgrades to over 10 customers daily, addressing issues to enhance service experience.Development Officer
GK Remittance Services · 2018 — 2023Oversaw operations across 10 internal and 5 external business locations. Handled application processing while ensuring compliance with documentation standards. Conducted training for 24 staff and verified operational readiness through test transactions, in addition to supporting loan processing and collections.Sales & Operations Officer
GK Remittance Services · 2016 — 2018Onboarded 11 merchants for mobile payment solutions (GK MPay) and established strong relationships with clients. Delivered training on system usage to 18 merchants and staff while resolving both technical and operational challenges.Administrative Assistant
Xerox · 2014 — 2016Assisted with HR functions such as recruitment, onboarding, and performance management. Maintained and reported HR data to management while coordinating administrative tasks for both local and overseas teams.Sales Promoter
Cite Up Ltd (BlackBerry) · 2010 — 2012Promoted and sold mobile devices throughout the Caribbean region, averaging 10 sales per month. Provided daily technical support and product knowledge to 15 customers, conducted market research, and supported product launches.Human Resource Assistant
NOWAL · 2010 — 2010Contributed to recruitment efforts and candidate shortlisting, developed job descriptions, and assisted in creating HR documentation and performance management systems.Customer Service Representative
Bank of Nova Scotia Jamaica Ltd · 2007 — 2009Provided assistance to 30 customers daily with various banking products and services. Promoted financial products such as loans and credit cards, achieving a yearly target of 1.5 million, while delivering exceptional customer support.
Skills & Expertise
Education
- Bachelor of Science in Human Resource ManagementUniversity College of the Caribbean · — — 2011
- Bachelor of Arts in Literatures in English (Minor in Psychology)University of the West Indies (Mona) · — — 2007