ANNASTASIA M.

Annastasia M. is a dedicated hospitality professional based in Nairobi, Kenya, with over five years of hands-on experience in restaurant and hotel environments. Having served as a Cashier / Front Desk Support and Waitress at Notos Kitchen Bar and Restaurant, as well as a Client Service Support staff at Waridi Paradise Hotel, she has consistently managed guest reception, handled reservations, processed payments through cash, card, and M-Pesa, and utilized POS systems in high-paced settings. Annastasia’s proficiency extends to menu promotion and upselling, conflict resolution, and maintaining meticulous front-of-house organization. Her background includes direct coordination with service and kitchen teams, ensuring smooth operations and compliance with established hospitality SOPs. She holds vocational certifications in food and beverage service as well as computer packages, providing a solid foundation for her roles in the hospitality industry.