Annavera A.
Junior Customer Service and Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Anna A. is an experienced virtual assistant and customer service professional with a background in the hospitality, food & beverage, and sales industries. With a proven record as a Freelance Virtual Assistant, she has managed high-volume customer support & chat support tasks, optimized administrative support workflows, coordinated travel arrangements, and improved client response times by 25%. At Honeysuckle Pub and Restaurant, Anna handled over 100 transactions daily as a cashier and customer service representative, consistently maintaining a 95% complaint resolution rate. Her prior roles at Papa's Pizza and K. Asenso Company Ltd further demonstrate expertise in order management and sales. Anna is skilled in data entry & document management and has successfully organized international group travel. She is ALX-certified, proficient in English, Twi, Ga, and Fante, and excels in remote, multi-timezone environments.
Experience
Cashier / Customer Service Representative
Honeysuckle Pub and Restaurant · 2023 — PresentProcessed sales transactions and managed customer purchases within a restaurant setting. Delivered product and service information, addressed both inquiries and complaints, and gathered customer feedback for managerial review.Waitress
Papa's Pizza · 2020 — 2022Welcomed and served customers, ensured efficient order and payment processing, and maintained the cleanliness and organization of the service area to support positive customer interactions.Sales Representative
K. Asenso Company Ltd · 2018 — 2020Generated sales leads, engaged with customers, and presented sales offerings. Managed order processing tasks and provided customer support to facilitate client retention.Freelance Virtual Assistant
Company not specifiedOversaw high-volume email management, responded to client inquiries, and organized data using spreadsheets. Produced and formatted documents, presentations, and reports according to client requirements. Scheduled meetings and managed calendars across time zones, while conducting market research and competitor analysis. Coordinated travel by booking flights and accommodations, and handled various personal and administrative support tasks such as gift purchasing and event planning.
Skills & Expertise
Education
- N.V.T.I.Pilot Technical Institute · 2020 — 2022
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