Anncherryl S.
Mid-Level Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Anncherryl G. is a highly organized and results-driven Professional Virtual Assistant hailing from Sta. Maria, Bulacan, Philippines. With extensive experience in customer service, administrative support, onboarding, and technical assistance, she has proven her ability to manage multiple tasks and support business operations effectively. In her role at RingCloud, she managed inbound and outbound communications with customers and handled after-sales support and Amazon merchant issues, utilizing tools like Zendesk and Amazon Seller Central. Her tenure at Teleperformance involved assisting customers with health insurance enrollment and training new employees, further honing her onboarding expertise. Additionally, she has contributed to companies such as EXL Services and Sutherland, executing roles that demand excellent multitasking and time management capabilities. Anncherryl's adeptness with CRM systems, data entry, and document processing positions her as a versatile asset in the virtual support space.
Experience
Dental Biller
Company not specified · 2026 — 2026Checked and uploaded eligibility and service history of patients while posting claims.Virtual Customer Service Representative / Admin Support
RingCloud – Amazon | Seauto Robots (USA Brand) · 2023 — 2026Managed customer communications through inbound and outbound emails and chats. Addressed customer complaints and provided after-sales support, while maintaining accurate records and case documentation.Customer Service Representative / Onboarding Coach
Teleperformance – Vertis North · 2022 — 2023Assisted customers with health insurance enrollment and coverage inquiries. Provided training and support for onboarding new employees, clearly explaining systems and company policies.Order Fulfiller (Remote / Part-Time)
Amazon Empire Virtual Company · 2022 — 2022Processed and fulfilled online customer orders accurately while coordinating order status updates and ensuring data accuracy in records.Customer Service Executive
EXL Services – Pasay City · 2021 — 2022Provided assistance to customers with inquiries related to health and car insurance. Managed high call volumes while maintaining service quality and preparing billing account information.Customer Service Associate / Training Officer
Sutherland – Shaw, Mandaluyong City · 2018 — 2021Supported customers with billing and internet-related issues. Engaged in upselling bundled promos and served as a mentor for new team members.Academic Head
Our Lady of Manaoag Montessori College – Bulacan · 2013 — 2018Managed various administrative operations, staff coordination, and documentation. Oversaw departmental planning and resource management to strengthen organizational processes.College Instructor (Hospitality Management)
Dr. Yanga’s Colleges / Bulacan Polytechnic College · 2010 — 2013Delivered lectures and assessments while preparing lesson plans and academic reports for student evaluations.Technical Support Representative
Hewlett-Packard | IBM Daksh – Quezon City · 2006 — 2011Provided technical support for printers, devices, and iPhones, guiding customers through step-by-step troubleshooting resolutions.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementSan Sebastian College–Recoletos
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