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Anne J. — Mid-Level Administrative Support Specialist from Philippines

Anne J.

Mid-Level Administrative Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Anne J. is an accomplished administrative and customer support professional with over a decade of experience in managing customer accounts and handling sensitive financial and personal information. She is proficient in email and calendar management, and skilled at providing high-volume support in fast-paced environments. Anne excels in remote administrative and executive support roles, bringing strong organizational skills and a proactive, detail-oriented approach. Holding a degree in Business Administration from the University of Baguio, she has honed her expertise across various roles, including as a Content Moderator at Concentrix and an Operations CSR II at TELUS, where she managed customer inquiries and sensitive account information. Her technical proficiency includes Microsoft Word, Excel, and Google Workspace tools, and she is adept at using platforms like Outlook and Zoom for effective communication.

Experience

  • Content Moderator

    Concentrix · 2024 — 2025
    Conducted reviews of substantial volumes of user-generated content to align with strict platform guidelines, ensuring precision and consistency while working under time constraints.
  • OPERATIONS CSR II

    TELUS · 2022 — 2023
    Handled customer inquiries and account matters from start to finish, ensuring thorough research and follow-up for timely issue resolutions while communicating sensitive account details clearly.
  • CUSTOMER SERVICE REPRESENTATIVE

    SYKES · 2020 — 2021
    Supported a financial services account by managing sensitive data accurately and confidentially, aiding customers with inquiries that required adherence to documentation and compliance standards.
  • SENIOR BEAUTY CONSULTANT

    MASA Olay · 2013 — 2019
    Developed and sustained client relationships through structured follow-up and tailored service, recommending products and coordinating inventory based on client-specific needs.

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