Anne M.

Anne M. E. is a seasoned Technical Supervisor and former Customer Care Supervisor with over 15 years of experience in the Telecommunications sector, primarily at Teletech Iloilo. Her journey began as a Customer Care Representative, advancing into roles such as Technical Supervisor and Assistant Supervisor, where she honed her skills in troubleshooting complex technical issues, including connectivity, signal, and hardware challenges such as modems and SIMs. Anne is adept at resolving billing disputes, managing service provisioning, and implementing strategies to retain "at-risk" customers through effective negotiation techniques. She is recognized for her capability in crisis de-escalation, which restores brand trust during technical failures. Her tenure as an HP Sales Representative focused on consultative selling within the HP ecosystem. Anne also excels in process optimization and agent skill development, encouraging logical diagnostics over script-following.