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Anne — Mid-Level Customer Service Specialist from Philippines

Anne

Mid-Level Customer Service Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Debie Anne L. has served as a customer support representative at Lizard Bear Tasking Inc., where she excelled in providing prompt and accurate assistance to customers through various channels such as chat, messaging, phone, and email. Her role involved verifying credentials and performing background checks, ensuring full compliance with industry standards. Debie Anne effectively managed customer cases using Gladly for engagement, Zipline for data management, and Springfield for internal order tracking, thereby enhancing workflow efficiency. Her tenure at McDonald's as a service crew member honed her communication and adaptability skills in a fast-paced environment. Additionally, she supported students at ML Tutorial Center, offering personalized tutoring and fostering a positive learning atmosphere. Debie Anne is skilled in customer service, communication, and computer operations, including proficient use of Google Workspace, illustrating her versatile capabilities across diverse fields. She pursued a college undergraduate program in BS Architecture at Bohol Island State University.

Experience

  • Customer Service Representative

    Lizard Bear Tasking Inc. · 2025 — 2026
    Provided compassionate and accurate customer support through chat, messaging, phone, and email, addressing scheduling and platform concerns in real time. Conducted credential verification and background screening, ensuring compliance and safeguarding sensitive information. Maintained knowledge of state-specific credentialing requirements to assist customers effectively. Contacted healthcare professionals to gather additional documentation like prescription requests and insurance verification, facilitating timely record updates. Managed customer cases utilizing Gladly, Zipline, and Springfield for improved workflow efficiency. Guided new customers through onboarding, offering product recommendations and insurance guidance. Personalized communications by addressing professionals by name and applying macros while maintaining a supportive interaction. Collaborated with cross-functional teams to enhance documentation workflows and operational efficiency.
  • Tutor

    ML Tutorial Center · 2025 — 2026
    Conducted one-on-one and small group tutoring sessions to help students comprehend key concepts. Adjusted teaching strategies to accommodate varying learning styles and academic levels. Fostered a supportive learning environment to enhance student confidence.
  • Service Crew Member

    McDonald's · 2023 — 2025
    Provided prompt and friendly service to customers, ensuring their dining experience was positive. Assisted with order processing and cash handling while promoting menu items to meet sales goals. Exhibited strong communication skills and adaptability in a fast-paced environment.

Skills & Expertise

Education

  • Undergraduate in BS Architecture
    Bohol Island State University Main Campus · 2023 — 2026