Anne R.
Mid-Level Product Operations Manager
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Anne R. is a seasoned Product Operations Manager with over 10 years of expertise in driving cross-functional initiatives and enhancing operational efficiency within high-growth settings. Holding a Bachelor of Science in Nursing from Far Eastern University, she has seamlessly transitioned her analytical mindset to leadership roles in product and operations. At Homeaglow, Anne expertly partnered with Operations and Engineering teams to deliver significant product improvements, and her keen analytical skills were crucial in designing metrics to assess feature performance and customer outcomes. Prior to this, she served as an Operations Manager at Teledirect Philippines and TaskUs, where she successfully managed campaigns and aligned team performance with client KPIs and internal policies. Her technical acumen includes proficiency with tools like SQL, CRM, and Metabase, which she employs to support data-informed decision-making and business reporting.
Experience
Product Operations Manager
Homeaglow · 2017 — 2021Collaborated with Operations and Engineering to implement significant product enhancements. Developed and tracked essential business and product metrics for assessing feature effectiveness, operational efficiency, and user/customer outcomes. Worked closely with Engineering to address bugs and system deficiencies, prioritizing necessary fixes. Contributed to LLM training and prompt refinement to enhance categorization and automation processes.Operations Manager
Teledirect Philippines · 2015 — 2017Oversaw operational performance across various teams, ensuring adherence to KPIs, client expectations, and internal policies. Managed Subject Matter Experts (SMEs) while facilitating staffing, training, and operational preparedness throughout campaigns. Conducted routine performance evaluations and operational reports involving leadership and clients.Operations Manager
TaskUsAdministered multiple campaigns and Team Leaders across different operational functions. Led business reviews on a weekly, monthly, and quarterly basis with clients and leadership to ensure KPI fulfillment and consistent service delivery among teams.
Skills & Expertise
Education
- Bachelor of Science in NursingFar Eastern University · 2004 — 2008