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Anne C. — Senior Collections Manager from Philippines

Anne C.

Senior Collections Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Anne C. is an experienced Professional Collections Specialist with over 18 years of expertise in debt recovery and accounts receivable management. She specializes in corporate collections across various sectors, including medical, funeral, rental housing, and business funding. Anne has been with FCO Worldwide Inc. since 2009, working as a Senior Collection Manager where she leads her team to consistently achieve recovery targets of at least $600,000 monthly. Her responsibilities extend to training professionals on FDCPA compliance and improving collection strategies. In her previous role at Clipboard Health, she developed customized recovery plans to achieve a 95% quarterly collection rate. Anne possesses strong skills in payment negotiation, customer communication, and dispute resolution. She is also proficient with tools like Salesforce and QuickBooks, showcasing her capability in optimizing billing operations and cash flow efficiency. Anne holds an FDCPA certification and is an Intuit QuickBooks Certified ProAdvisor.

Experience

  • Collection Specialist

    Clipboard Health · 2023 — 2023
    Monitor accounts receivable for healthcare facilities and proactively reach out via phone and email to secure payment commitments. Collaborate with various teams to identify causes of non-payment and implement recovery plans. Build relationships with healthcare administrators while addressing billing concerns and aligning with corporate policies. Maintain communication logs and status updates using cloud-based software.

  • Senior Collection Manager

    FCO Worldwide INC. · 2009 — Present
    Manage a team of 14 Collection Managers overseeing B2B and consumer collection portfolios across various debt categories, including medical and commercial accounts. Conduct training on FDCPA compliance and negotiation techniques. Develop collection strategies aimed at improving recovery rates while ensuring compliance. Utilize skip tracing tools like TLO and Accurint for locating consumers and verifying contact information. Assess legal eligibility of delinquent accounts and negotiate payment arrangements for high-balance accounts. Analyze collection reports and monitor operational performance.

  • Collection Specialist

    Admerex INC.
    Contact delinquent customers regarding overdue accounts to negotiate payment arrangements. Resolve disputes and billing discrepancies by providing clear explanations. Manage high-volume outreach while ensuring adherence to debt collection regulations. Regularly update account statuses in the tracking database, documenting payment promises and customer interactions.

Skills & Expertise

HealthcareCustomer ServiceAccounts ReceivableContent CreationAccount Management

Education

  • Undergraduate in Foreign Service
    Lyceum of the Philippines