Anne C.

Anne C. is an experienced professional with a background in education, customer service, and workforce management. Beginning her career as a Technical Support Associate at Concentrix PH, she gained expertise in resolving technical and account-related issues while maintaining high service quality. She transitioned to a Real Time Analyst role, where she excels in monitoring daily operations and managing agent performance. Anne is adept at coordinating staffing adjustments with tools like IEX and WorkforceCX and providing real-time reports to support operational targets. Her reliability and ability to adapt make her a valuable asset in high-pressure environments, where she ensures optimal team performance and effective risk management during peak-hour operations.