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Anne D. — Mid-Level Administrative and Operations Support Specialist from Philippines

Anne D.

Mid-Level Administrative and Operations Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Anne D. is an Administrative and Operations Support Specialist with over five years of experience supporting professionals, entrepreneurs, and business owners in remote environments. She has demonstrated expertise in inbox and calendar management, workflow coordination, and confidential information handling to optimize daily operations. Anne's background includes roles in administrative and operations support, as well as client support and billing within the telecommunications and technology sectors, specifically working with brands such as Comcast, Verizon, Apple, and Samsung. She is adept at managing documentation, streamlining processes using tools like Google Workspace, CRM systems, Notion, and Trello, and handling invoicing and payment tracking. Anne’s professional experience spans cross-functional communication, process improvement, and organization-wide efficiency enhancements in remote and BPO business environments.

Experience

  • Product Specialist

    Concentrix (Apple and Samsung) · 2022 — 2023
    Oversaw account documentation and ensured systems were updated accurately. Collaborated with cross-functional teams to uphold precise records.
  • Client Support and Billing Specialist

    Afni (Comcast and Verizon) · 2020 — 2022
    Addressed billing inquiries, account concerns, and processed orders. Resolved payment and account issues while ensuring accurate record-keeping. Partnered with teams to tackle complex issues and enhance service delivery.
  • Administrative and Operations Support Specialist

    Remote · 2021 — Present
    Oversaw inbox and calendar management, enhancing response time and minimizing scheduling conflicts. Improved workflows for better task tracking and daily operational efficiency. Organized meetings and communications to ensure priorities were met. Systematized files to decrease search time for information. Assisted with invoicing, tracked payments, and coordinated with vendors. Introduced process enhancements to lessen manual tasks and boost efficiency. Handled sensitive information with professionalism and discretion. Aided clients in maintaining organization and enhancing workflow efficiency.
  • Customer Support Roles

    TeleTech, Concentrix, Alorica · 2018 — 2020
    Managed customer accounts, billing issues, and service requests. Maintained thorough documentation while supporting service enhancement initiatives.

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