Annelie C.
Mid-Level Executive Virtual Assistant
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About
Annelie B. is a seasoned Non-Voice Executive Virtual Assistant based in Antique, Philippines, with over five years of experience primarily in supporting founders and busy professionals. Her expertise lies in inbox and calendar management, operations, and administrative duties, with a strong emphasis on customer support and digital communications, especially from her tenure in Dubai, UAE. Annelie masterfully organizes systems using Google Workspace, ClickUp, Asana, and various CRM tools, effectively transforming scattered priorities into cohesive, running systems. Her professional journey includes running a freelance business where she managed end-to-end administrative processes, from managing client communications to coordinating projects. At Etisalat in Dubai, she was known for her prowess in client communication and appointment coordination. Prior to this, she gained significant experience as an Administrative Assistant at Patnongon Multi-purpose Cooperative in the Philippines. Her certifications in HubSpot Content Marketing and Google Digital Garage further underpin her digital marketing acumen.
Experience
Freelance Business Owner and Virtual Assistant
Self-Employed · 2021 — PresentManaged the complete back office for a freelance business, overseeing calendar, client communications, invoicing, contracts, and deadlines across five platforms: Upwork, Fiverr, LinkedIn, OnlineJobs.ph, and PeoplePerHour. Constructed and maintained a Notion-based command center to track client interactions, outreach, content pipelines, and finances. Created Standard Operating Procedures (SOPs) for recurring processes and arranged files in Google Workspace for quick retrieval. Conducted software and tool evaluations for project management and email marketing before implementation, considering cost and functionality. Supervised recurring subscriptions, ensuring timely renewals and payment for vendor accounts on various platforms. Collaborated with contractors and partners, ensuring deliverables were completed as scheduled.Customer Support and Digital Communications Specialist
Etisalat · 2016 — 2020Coordinated daily scheduling and appointment management for a high-volume customer service setting, effectively prioritizing tasks as needed. Managed communications with clients and internal teams through email and chat, maintaining professionalism under pressure. Organized records, documents, and case files to guarantee accurate and accessible information for the team. Followed up with vendors, clients, and internal departments persistently until all issues were resolved.Administrative Assistant
Patnongon Multi-purpose Cooperative · — — 2016Provided general administrative support, including filing, correspondence, and office coordination. Assisted with the preparation of meetings, managed supply inventory, and facilitated general office logistics.
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