Annie C.
Mid-Level Medical Virtual Assistant
Open to offersNew to PlatformAbout
Annie-V B. C. is an accomplished professional with a background in administrative and customer support across various sectors including healthcare, online retail, licensing, and telecommunications. She currently serves as a Medical Virtual Assistant at BruntWork, where she expertly manages patient demographics and pharmacy coordination for a telehealth clinic. Previously, at Bold Business, she streamlined the licensing process for medical professionals, leveraging her precision in data entry. Her tenure at Inspiro saw her excel as a Customer Sales Representative, ensuring high customer satisfaction by efficiently processing orders and managing inquiries. Annie-V’s earlier roles at VKPO and TeleTech have honed her communication and problem-solving abilities, particularly in negotiating settlements and supporting healthcare accounts. With comprehensive training at TESDA and Freelance Academy, coupled with a degree from Negros Oriental State University, she possesses strong organizational and time management skills crucial for maintaining high-quality support and patient confidentiality.
Experience
Medical Virtual Assistant
BruntWork · 2023 — 2025Accurately entered patient demographic and pharmacy information. Ensured data completeness and confidentiality in the system. Coordinated with medical providers and contacted pharmacists for medication clarification and updates on prescriptions. Managed incoming calls to address patient inquiries and followed up on concerns. Provided timely communication through chat and email while sending SMS updates regarding appointments and prescriptions.Virtual Assistant- Data Enrichment Associate
Bold Business · 2022 — 2023Processed license applications and renewals for medical professionals, ensuring compliance with regulatory standards. Entered data for required documents and organized client records efficiently. Reviewed documentation and followed up on incomplete requirements. Submitted completed applications to relevant boards and monitored renewal statuses, providing clients with regular updates.Customer Sales Representative
Inspiro- Dumaguete · 2021 — 2022Accurately received and processed customer orders through order entry systems. Verified order statuses and tracked shipments, ensuring timely delivery by coordinating with courier services. Addressed billing inquiries from customers, delivering prompt resolutions while maintaining high customer satisfaction levels.Process Associate 1
Visaya Knowledge Process Outsourcing- VKPO Dumaguete · 2020 — 2021Negotiated with customers to offer settlements on outstanding account balances. Communicated with credit bureaus regarding accounts and disputes. Processed payments securely, both online and over the phone, maintaining accuracy and confidentiality while documenting customer interactions and agreements.L- 2 Customer Service Representative
TeleTech- Dumaguete · 2018 — 2020Handled calls from patients for medication refills and prescription inquiries, assisting with healthcare insurance matters. Supported patients in ordering medications while managing insurance claims and out-of-pocket payments. Coordinated patient care by conducting three-way calls with medical professionals and adhered to HIPAA regulations to maintain data security.Customer Service Representative
TeleTech- Dumaguete · 2016 — 2018Assisted customers with program registration, ensuring a seamless onboarding experience. Managed monthly payments and addressed billing inquiries promptly. Provided support through emails and chat, maintaining organized records to facilitate billing and customer service operations.Technical Support Representative
Qualfon- Dumaguete · 2013 — 2015Managed incoming calls from customers, providing professional assistance for account renewals and billing inquiries. Resolved technical issues by collaborating with relevant departments and ensured customer satisfaction through timely information delivery.
Skills & Expertise
Education
- Bachelor of Science in Office System ManagementNegros Oriental State University- NORSU · 2005 — 2010
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