ANNIE G.

Annie G. is a results-driven customer service professional with over five years of experience supporting US-based customers through phone, email, and chat support. Demonstrating proficiency in handling high-volume customer interactions, she is adept at resolving concerns efficiently and maintaining excellent client satisfaction while meeting performance metrics and KPIs. Her proficiency with CRM systems, Google Workspace, and AI tools like ChatGPT enhances her productivity and workflow support capabilities. Transitioning towards virtual assistance, she is known for her expertise in executive calendar management, email triage, and travel coordination. At Alorica Philippines, Annie excelled as an Order Processing Associate, managing 100+ daily customer orders with 98% accuracy, significantly reducing processing delays. During her tenure at Intelogix Philippines, she maintained a 95% customer satisfaction score by assisting retail customers across multiple communication channels, contributing to improved customer retention and positive shopping experiences. The combination of strong communication skills and attention to detail makes her adaptable in fast-paced, customer-focused environments.