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Annissya N. — Mid-Level Workforce Management Analyst from Indonesia

Annissya N.

Mid-Level Workforce Management Analyst

Indonesia No experience yet
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Languages
English
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About

Annissya N. is an accomplished professional with over 10 years of experience in the workforce management (WFM) field. She has honed her expertise in key areas such as forecasting, calculating full-time equivalents (FTE) and headcount (HC), and planning schedules for contact centers while managing KPIs effectively. Her proficiency with WFM applications such as Bluepumpkin, Verint, and IQ Rate underscores her technical skills. Notably, she was the creator of an in-house WFM application at PT Vads Indonesia. Annissya holds a Diploma III in Informatics Management from Bina Sarana Informatika and possesses a BNSP Certificate for TTT. Her additional competency in using tools like Excel and simulations with Erlang C enhances her strategic approach to workforce management.

Experience

  • WFM & RTFM Manager

    PT Vads Indonesia
    Contributed to the WFM field for over 10 years, focusing on forecasting, calculating FTE and HC, planning schedules for the contact center, and managing KPIs. Also played a role in the creation of an in-house WFM application.

Skills & Expertise

Procurement / PurchasingTech SupportCall Center

Education

  • Diploma III of Informatics Management
    Bina Sarana Informatika · — — 2011