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Anselm O. from Nigeria

Anselm O.

Nigeria 1-2 years
Open to offersNew to Platform
Languages
EnglishIgbo
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About

Anselm O. is a detail-oriented Remote Operations Specialist with expertise in customer support, audio transcription, AI data annotation, and web technology administration. In his role as a Remote Operations & Customer Support Specialist, Anselm excels in addressing client inquiries, troubleshooting account issues, and escalating technical matters via email and chat support. He adeptly transcribes audio and video content with a keen focus on grammar and context while serving as an AI annotator and tester to enhance language models. Anselm’s proficiency as a Web Application Developer & Administrator is evident in his management of user access controls and deployment of web assets. He has a solid foundation in cybersecurity and cloud fundamentals, complemented by certifications including Cybersecurity (CC) and training in Microsoft Azure Fundamentals (AZ-900). His language skills extend to professional proficiency in English and native proficiency in Igbo.

Experience

  • Web Application Developer & Administrator

    Independent IT Projects · 2025 — Present
    Created and implemented role-based permission structures for web applications, ensuring deletion rights were exclusive to managers and providing tailored permissions for admins. Developed and launched complete web assets, overseeing domain setup, media integration, and user interface development. Conducted regular system maintenance, troubleshooting technical issues, and ensuring optimal responsiveness on mobile and desktop platforms.

  • Remote Operations & Customer Support Specialist

    Freelance Support & Administrative Services · 2024 — Present
    Provided timely customer support through email and chat, effectively addressing inquiries and resolving account-related issues. Transcribed audio and video materials into accurately formatted text documents with a focus on grammar and context. Engaged in AI data annotation and testing, evaluating, labeling, and rating datasets to enhance AI language models. Managed social media activities, coordinating content schedules, monitoring interactions, and moderating community engagement.

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