Anshika P.

Monitoring LAN/WAN performance and availability through SNMP-based tools across over 200 enterprise network devices; responding to incidents to ensure 99.9% uptime. Troubleshooting BGP, OSPF, and MPLS routing challenges in enterprise WAN settings; working with ISPs (Verizon, AT&T) for connectivity restoration within SLAs. Configuring and managing VPN Gateways, VPNs, VLANs, ACLs, and Firewall rules on Cisco IOS devices for secure network access across enterprise locations. Conducting Layer 2/3 troubleshooting on Cisco routers and switches, resolving over 50 incidents monthly within defined SLAs using CLI diagnostics. Handling the entire incident lifecycle in ServiceNow, which includes logging, root cause analysis, documentation, and reporting; maintaining a 99.9% SLA compliance on all tickets. Overseeing DNS/DHCP infrastructure management using Infoblox, nslookup, and dig; managing A, CNAME, and PTR records for enterprise web and email services. Configuring and maintaining Cisco routers, switches, and wireless APs while enforcing security policies and change management procedures in line with client SOPs. Proactively coordinating with NOC stakeholders regarding incident statuses, outage updates, and resolution timelines within both enterprise and ISP environments.