Anso L.
Mid-Level Retail Operations Manager
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About
Anso L. is an accomplished Assistant Manager with hands-on operational leadership experience across the retail, hospitality, cruise, and bookshop sectors. Currently serving aboard Royal Caribbean with Starboard, Anso oversees daily workflows, staff scheduling, and performance management, maintaining high guest satisfaction through expert customer de-escalation and crisis management. Previous roles include managing Play Toys stores in Cape Town and Pretoria, where Anso led store openings and closings, curated product selections, and drove local marketing initiatives. Early career foundations in hospitality and book retail established proficiency in POS systems, inventory control, and financial handling. From supervising multicultural teams at sea to driving community engagement in local retail, Anso ensures brand standards and compliance with rigorous health and safety protocols.
Experience
Assistant Manager
Starboard, Royal Caribbean Ships · 2025 — PresentOversaw daily department workflows, ensuring compliance with brand standards during store/venue openings and closings. Supervised a multicultural team through scheduling, training, and performance appraisals. Managed inventory by tracking stock levels and controlling departmental budgets while addressing guest complaints to maintain high satisfaction scores. Enforced health, safety, and environmental protocols in line with mandatory standards.Sales Associate
Starboard, Royal Caribbean Ships · 2023 — 2025Engaged guests to generate revenue through personal and departmental sales, utilizing techniques such as up-selling and cross-selling. Maintained extensive knowledge of luxury and duty-free products, participated in promotional events to attract guests, and upheld visual merchandising standards aligned with corporate brand guidelines. Assisted with inventory control and participated in physical receiving of merchandise.Store Manager
Play Toys, Cape Town · 2021 — 2023Managed operational processes as the primary key holder, overseeing daily cash reconciliation and bank deposits. Curated product selections through vendor relationships, managed inventory, and designed engaging visual merchandise. Initiated marketing strategies to attract foot traffic while supervising temporary staff and handling training focused on product knowledge and POS proficiency. Monitored performance levels to ensure customer service met established standards and maintained safety standards.Store Manager
Play Toys, Pretoria · 2018 — 2021Served as the primary key holder, responsible for managing opening/closing procedures and daily cash activities. Curated the product mix through vendor engagement and performed inventory cycle counts to mitigate shrinkage. Designed visual merchandising displays to enhance customer interaction and drove marketing initiatives. Oversaw temporary staff training, delegated tasks effectively, and ensured compliance with safety regulations and loss prevention measures.Cashier
Cum Books, Pretoria · 2017 — 2017Managed core transactional duties effectively, processing various forms of payments using a POS system. Balanced cash drawers and maintained accurate sales records. Facilitated special orders and engaged with customers by providing personalized recommendations based on their spiritual needs and gift requirements. Maintained organized inventory, created visual displays for promotions, and offered gift-wrapping services.Waitress
Dros, Pretoria · 2014 — 2017Welcomed and seated guests, ensuring a hospitable dining atmosphere reflective of service standards. Provided menu advice and beverage services while monitoring table progress for timely course delivery. Accurately entered orders into a POS system, managed financial transactions, and adhered to hygiene standards. Resolved customer complaints efficiently and utilized upselling techniques to enhance sales.Assistant Manager
Sleepers, Hoedspruit · 2013 — 2013Supervised daily operations, managing the opening and closing of the restaurant while directing high-volume shifts. Ensured adherence to hygiene regulations and maintained equipment through vendor coordination. Created work schedules for optimal staff coverage and facilitated recruitment, training, and performance evaluations. Managed inventory and cash, while participating in sales growth initiatives and maintaining administrative records.Waitress
Sleepers, Hoedspruit · 2009 — 2013Welcomed patrons and provided detailed menu information while ensuring compliance with legal drinking age. Monitored service cycles for timely delivery and accurately processed orders through a POS system. Maintained cleanliness of the dining area, handled financial transactions, and effectively resolved customer concerns. Employed upselling techniques to enhance the dining experience and collaborated with kitchen staff to minimize delays.
Skills & Expertise
Education
- MatricImpak Homeschooling · 2003 — 2008
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