Anthonia M.
Senior Customer Service Director
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About
Anthonia N. is an Experienced Director in Customer Care with a successful career in the food production industry, specializing in fast-moving consumer goods (FMCG). Her professional portfolio boasts over a decade of managerial expertise in customer service, where she excelled in leading customer service departments and optimizing cross-functional collaboration. Currently, she holds the position of Regional Customer Service Manager Africa at Idaho Foods LLC, where she manages operational expenses, develops client contracts, and has saved over $300K annually by optimizing overtime policies. Her professional history includes significant contributions to Auxilium Realties Limited and Avondile Global Resources, where she enhanced service quality and consistently exceeded sales targets, achieving a 20% business growth and increasing customer retention. Athonia's decisive leadership and strategic planning skills, combined with her strengths in market analysis and business process improvement, underscore her capacity to drive competitive growth and operational excellence.
Experience
Regional Customer Service Manager Africa
IDAHO FOODS LLC (USA) · 2021 — PresentOversee daily business operations to reduce costs, enhance processes, and safeguard revenue through self-developed solutions. Established effective procedures to boost productivity, ensure consistency, and address customer issues positively. Conduct negotiations on processes and contracts to secure ongoing accounts. Analyzed workloads, reorganized the team, enforced overtime policies, and eliminated unnecessary expenses, achieving significant cost savings. Developed and enforced controls, policies, and procedures while monitoring work tasks for optimal efficiency. Gathered and assessed data to create strategies aimed at enhancing service quality and productivity.Manager/Customer Service
AUXILIUM REALTIES LIMITED · 2019 — 2021Formulated and executed strategies to enhance service quality, productivity, and profitability. Fostered strong customer relationships and conducted performance reviews for the service team. Assisted with onboarding and training related to customer service initiatives while revising procedures, policies, and standards as required. Demonstrated strong organizational and time management skills, consistently meeting deadlines and setting clear goals and KPIs. Identified operational challenges and proposed improvements, collaborating with managers to elevate customer satisfaction. Managed financial responsibilities alongside maintaining agreed service levels.Area Sales Manager
AVONDILE GLOBAL RESOURCES · 2011 — 2019Consistently met and surpassed financial targets across monthly, quarterly, and yearly periods. Engaged in contract negotiations and sales generation, establishing long-term client relationships both domestically and internationally. Developed comprehensive account management strategies and maintained daily client interactions, building connections with key decision-makers. Evaluated the performance of sales accounts to project profits and predict trends. Motivated the sales staff to achieve objectives and addressed deficiencies in individual performance. Capitalized on opportunities in new markets, generating substantial additional sales revenue. Recruited, supervised, and trained sales personnel while steering efforts to expand market presence and improve customer retention.Funds Transfer Officer
BANK PHB (Transaction Banking Group) · 2008 — 2011Executed Forex and Moneygram transactions, alongside posting and preparing schedules for bank cheques.Funds Transfer Officer
UBA Group (Operations Staff/Service Officer) · 2005 — 2008Managed the issuance and liquidation of Manager's Cheques and handled postings related to Fixed Deposits, as well as balancing GL accounts and bookings of Temporary Overdrafts.Customer Service Officer
XL Logistic (Standard Trust Bank Lagos) · 2003 — 2005Facilitated a range of customer service tasks including account openings, closures, cheque stopping, printing statements, and managing account inquiries. Utilized banking software (Finacle) to process transactions and assisted with cash handling and vault balancing operations.Franchise Teller
XL Logistic (Standard Trust Bank Lagos) · 2003 — 2005Processed customer transactions such as deposits and withdrawals, managed payments for money transfers, and provided backup support for the cash officer.Bulk Teller
XL Logistic (Standard Trust Bank Lagos) · 2003 — 2005Received and processed cash deposits from clients, executed ledger entries, and confirmed account numbers.Industrial Attachment
New Nigeria Bank · 1998 — 1999Participated in various tasks including voucher checking, ledger postings, and record management.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationLagos State University · 2006 — 2011
- OND in Business AdministrationKebbi State Polytechnic · 1995 — 1997
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