Anthonie D.
Senior Customer Service and Administrative Manager
Open to offersNew to PlatformAbout
Anthonie C. is a seasoned professional with over 13 years of experience in customer service, technical support, and administrative assistance. His expertise spans multiple industries, including telecommunications, healthcare, travel, and e-commerce. Anthonie has demonstrated a proven ability to lead high-performing teams, streamline operations, and enhance customer satisfaction. His experience as a Virtual Medical Records Specialist and Legal Virtual Assistant in a legal firm showcases his capability in managing and organizing complex documentation. In his role with Glo Tanning, he supervised a team of virtual assistants, handled high-level administrative duties, and coordinated client communications. As a Site Manager at MeBS, Anthonie was responsible for overseeing operations, client communications, and process compliance in a BPO environment. His technical proficiency is supported by his work with CRM tools like Sunlync, Zoho, and Hubspot, as well as collaboration platforms such as Google Workspace and Microsoft Office Suite. Anthonie's deep commitment to operational excellence is evident in his ability to manage high-volume customer interactions and troubleshoot complex issues with strategic thought and strong communication skills.
Experience
Virtual Medical Records Specialist / Legal Virtual Assistant (Mass Torts)
Law Firm (Remote), Legal Calls · 2025 — 2025Managed medical records for Mass Tort cases, ensuring documentation accuracy and completeness. Reviewed, requested, and tracked records from healthcare providers. Prepared case files in compliance with HIPAA standards while coordinating with attorneys and medical providers. Maintained detailed documentation within the firm's case management system and prioritized multiple cases to meet deadlines in a remote environment. Provided administrative support including email management and document organization.Virtual Assistant / Supervisor to VAs
Glo Tanning · 2024 — 2025Oversaw a team of virtual assistants for a US-based tanning business, delegating daily tasks and monitoring performance to ensure KPI achievement. Managed high-level administrative responsibilities encompassing scheduling and client communication, as well as coordinated social media content and customer interactions. Facilitated client updates and campaign alignment, while providing training and documentation for new team members.Site Manager / Project Manager
MeBS (Mancao E-connect Business Solutions) · 2021 — 2024Directed daily operations for multiple client campaigns within a BPO setting, serving as the primary contact for client communications and escalations. Developed internal SOPs and ensured process compliance while managing recruitment, onboarding, and team development efforts. Prepared performance reports and led cross-functional meetings to enhance efficiency and quality metrics.Trainer (Air Travel, Hotel Accommodations & Car Rental)
Teleperformance · 2020 — 2021Conducted onboarding and upskilling training for both new and experienced agents, designing customer experience-focused training modules for travel-related services. Coordinated call calibrations and coaching sessions, collaborating with QA to uphold performance standards while leading support and nesting programs for trainees transitioning to production.Customer Support Representative (Airbnb Account)
TDCX / Teledirect Philippines · 2018 — 2020Addressed booking, refund, and account concerns for guests and hosts while managing urgent case escalations in a high-volume environment. Worked closely with internal teams to improve resolution processes and maintained high levels of customer satisfaction through empathy and ownership.Complaint Analyst / Healthcare Support
Wipro · 2017 — 2018Analyzed healthcare-related complaints and claims while coordinating with internal departments to achieve case resolutions. Ensured data confidentiality and compliance standards were upheld, documenting all interactions promptly and accurately.Trainer & Technical Support Representative
Teletech · 2014 — 2016Provided technical support for internet and mobile services and was promoted to trainer, delivering product and systems training. Conducted coaching and performance enhancement sessions, also serving as a floorwalker to assist on the production floor.Customer Service Representative
Stream Global Services · 2012 — 2014Managed customer inquiries, billing issues, and account management, focusing on first-call resolution. Consistently met call quality and productivity metrics, while providing professional and clear service.
Skills & Expertise
Education
- Bachelor of Science in NursingSt. Paul College Foundation Inc. · 2004 — 2008
- HighschoolPunta Princessa Night Highschool · 2000 — 2004
- ElementaryBuhisan Elementary School · 1994 — 2000
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