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Anthony T. — Mid-Level Customer Support Specialist from United States

Anthony T.

Mid-Level Customer Support Specialist

United States 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Anthony T. is a seasoned Customer Support Specialist with over 20 years in the field, adept at managing high-volume inbound and outbound communications. At Optimus Asset Management, he led efforts in phone and email support, significantly reducing response times by 40% and maintaining precise customer interaction records for over 1,000 clients. His strategic approach to customer service improved consultation-to-close ratios through diligent scheduling and CRM management. Anthony efficiently tracked KPIs and spearheaded email outreach initiatives, bolstering lead generation and conversion rates. His strong acumen in CRM management, KPI tracking, and sales script optimization has contributed to substantial revenue growth, evidenced by a 35% annual increase. Previously, as a Marketing Manager & Sales Specialist at Ron Miller and Associates, he executed marketing strategies that achieved 30–40% revenue growth, managed nationwide campaigns, and expanded the business development pipeline. His ability to craft compelling marketing materials and build strong industry partnerships has bolstered brand recognition and market positioning.

Experience

  • Customer Support Specialist

    Optimus Asset Management · 2014 — 2026
    Managed daily inbound and outbound customer calls, providing phone and email support while resolving issues. Scheduled and organized 10–20 client appointments each week, facilitating executive time management. Maintained and updated CRM records for over 1,000 client interactions to ensure accurate follow-up. Improved response time to client inquiries by 40% through enhanced email handling and systematic follow-up. Analyzed sales performance metrics to identify opportunities for optimization, boosting team conversion rates. Developed and refined sales scripts to enhance engagement and call effectiveness. Monitored KPIs such as call volume and conversion rates to inform data-driven sales strategies. Led remote customer service operations with a focus on retention through proactive communication and support. Assisted with internal training sessions to enhance team product knowledge and communication skills. Coordinated calendars and virtual meetings for seamless daily operations. Supported marketing outreach initiatives to strengthen lead generation efforts.

  • Marketing Manager & Sales Specialist

    Ron Miller and Associates · 2006 — 2014
    Executed multi-channel marketing strategies that contributed to annual revenue growth. Increased new retailer/category acquisitions by 20% through strategic outreach and market positioning. Conducted 30–80 cold calls daily to foster business development. Scheduled 5–8 new business appointments weekly, aiding in the acquisition of new accounts. Managed nationwide marketing campaigns from concept to execution, enhancing brand visibility. Created and launched promotional campaigns that improved profitability and brand recognition. Developed marketing materials and sales tools to reinforce brand positioning. Conducted thorough market research to identify emerging trends and competitive opportunities. Supervised junior marketing team members to enhance project efficiency and delivery timelines. Managed campaign budgets and schedules to ensure cost-effective execution. Drafted press releases and handled promotional content to amplify media coverage. Established partnerships with agencies and industry influencers to extend brand reach.