Anthony L.
Senior Customer Experience Associate
Open to offersNew to PlatformAbout
Anthony A. is an accomplished Customer Experience Service and Delivery Associate with 7 years of experience in the telecommunications sector, specializing in providing comprehensive customer support through various channels like phone, chat, and email. Currently with the Philippine Long Distance Telephone Company, he adeptly manages over 50 customer inquiries daily, ensuring timely and precise resolutions while maintaining client satisfaction and operational efficiency. Previously, as a Cashier cum Inventory Officer at Mirof Resources, Anthony managed inventory records for over 500 product items, enhancing inventory tracking efficiency. Earlier, he contributed as a Quality Assurance Inspector for Tesco Services, where he documented inspection findings and collaborated to improve product quality. Anthony's proficiency in tools such as the Microsoft Office Suite, Google Workspace, and Zoom complements his strong skills in problem solving and data entry, making him a valuable asset in customer-centric roles.
Experience
Customer Experience Service and Delivery Associate
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY · 2019 — PresentHandled over 50 customer inquiries and service issues each day through phone, chat, and email channels, providing timely and accurate solutions. Managed the full cycle of customer support cases to ensure rapid issue resolution while maintaining high levels of customer satisfaction. Collaborated with technical and back-office teams to accelerate service requests and follow-ups, which minimized customer wait times. Maintained clear documentation of customer interactions in internal systems, facilitating accurate case management. Analyzed customer issues to identify suitable resolutions, striving for first-contact resolution whenever feasible. Ensured adherence to company policies, service standards, and quality assurance requirements while managing a high volume of interactions. Delivered professional and empathetic support, enhancing customer relationships and fostering brand trust.Cashier cum Inventory Officer
MIROF RESOURCES INCORPORATED (SMART COMMUNICATIONS) · 2016 — 2017Oversaw inventory records for over 500 product items to ensure accurate stock levels and decrease discrepancies. Monitored stock movements while conducting regular inventory counts to sustain optimal stock levels and prevent shortages. Maintained precise documentation of inventory activities and updated stock records to enhance tracking efficiency and reduce errors in reporting.Quality Assurance Inspector
TESCO SERVICES INCORPORATED (GLOBE ACCREDITED CONTRACTOR) · 2015 — 2016Performed thorough quality checks and testing procedures, achieving a product acceptance rate exceeding 95%. Recorded inspection results and prepared detailed quality reports to ensure accuracy in quality documentation and audits. Identified manufacturing defects and deviations in processes, contributing to corrective actions that enhanced product quality. Worked closely with production teams to address quality concerns, thus minimizing rework and reducing production delays.
Skills & Expertise
Education
- Bachelor of Science in Electronics EngineeringFilamer Christian University · — — 2013
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