Anthony E.
Customer Success and Account Manager
Actively lookingNew to PlatformAbout
Anthony E., based in Pasig City, Philippines, is a seasoned professional with over a decade of experience in Customer Success and Account Management, specializing in serving global clients across the US, APAC, EMEA, and Australia. As a Lead Account Executive at Sutherland, he managed a high-value portfolio of premium business clients and facilitated consultative account management that contributed to a 15% year-over-year portfolio growth. His career span includes roles at VXI Global Solutions, Alorica, and SPi CRM, where he excelled in sales and technical support. Currently operating independently, Anthony serves as a Career Branding Consultant, leveraging AI tools and frameworks to enhance professionals' resumes and LinkedIn profiles. His technical proficiency includes utilizing Salesforce CRM, Microsoft 365, and AI productivity tools like ChatGPT.
Experience
Career Branding Consultant
Independent Consultant · 2026 — PresentAssists professionals in enhancing their personal brand through the creation of ATS-friendly resumes and optimized LinkedIn profiles, utilizing AI tools like ChatGPT and Claude along with established frameworks.Lead
Sutherland · 2024 — 2026Promoted to a Lead position as a VIP Account Executive, managing over 50 premium business clients across APAC and EMEA, while providing consultative account management and executive-level support. Conducted assessments of business needs, suggesting customized technology solutions.Associate
Sutherland · 2022 — 2024Provided consultative sales, billing, technical, and customer support to clients in Australia, APAC, and the U.S., consistently fulfilling performance and service expectations.Sales and Technical Support Specialist
VXI Global Solutions · 2020 — 2022Delivered consultative sales, technical, and customer support within a fast-paced contact center for U.S. clients, resolving issues and offering solutions while maintaining service standards.Sales and Technical Support Specialist
Alorica · 2018 — 2020Provided consultative sales and technical troubleshooting assistance to U.S. clients, addressing account inquiries and achieving performance goals. Played a role in a pilot retention team focused on improving customer retention strategies.Sales Specialist
SPi CRM · 2014 — 2017Engaged in inbound sales and customer support for U.S. clients, addressing product inquiries and providing solution-based recommendations while meeting KPI targets.Customer Support Specialist
Expert Global Solutions (now Alorica) · 2013 — 2014Offered customer support to U.S. clients, handling account inquiries and honing communication and problem-solving skills in a dynamic contact center setting.
Skills & Expertise
Education
- Bachelor of Science in Astronomy TechnologyRizal Technological University · — — 2011
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