Anthony A.
Mid-Level IT Support Technician
Open to offersNew to PlatformAbout
Anthony A. is a professional with a strong foundation in both business and IT, holding a Diploma in Business and Marketing from the University of Auckland Technology and a Diploma in System Technology. He has amassed significant experience in the IT industry, having worked for Cliftons in various support roles from 2014 to 2023. As a Venue Support Technician, he excelled in setting up computers, data projectors, and video conferencing systems, as well as performing comprehensive IT troubleshooting and managing customer relations. He is adept at using platforms like Microsoft Office and Office 365, and has a proficiency in CRM software. Anthony's career is marked by a keen ability to maintain and update client systems, reflect efficiency by completing projects ahead of schedule, and seamlessly coordinate logistics for seminars and exams. His volunteer work also highlights his adaptability in operating sound systems and computer tools, enhancing his technical skill set further.
Experience
Venue Support Technician
Cliftons · 2018 — 2023Imaged computers through the network and set up computers, data projectors, video conferences, and AV equipment. Handled computer troubleshooting and maintained CRM records. Arranged chairs and tables for seminars and classrooms and managed housekeeping tasks. Supervised exams for Pearson, greeted clients, and planned room usage. Delegated tasks to casual staff preparing the venue for the next business day while creating and updating client images.Interim Venue Support Technician
Cliftons · 2017 — 2018Imaged computers through the network and set up computers, data projectors, video conferences, and AV equipment. Conducted troubleshooting for computers while maintaining CRM records. Organized chair and table setups for various events and maintained cleanliness of rooms. Supervised Pearson exams, welcomed clients, and planned room assignments. Delegated responsibilities to casual workers preparing the venue for upcoming business days, also creating and updating client images.Venue Support (Part Time)
Cliftons · 2014 — 2017Performed computer imaging through the network and configured computers, data projectors, video conferencing, and AV systems. Handled computer troubleshooting and CRM monitoring. Set up chairs and tables for seminars and classrooms while ensuring room cleanliness. Supervised exams for Pearson, welcomed clients, and organized room usage plans. Managed task delegation to casual staff preparing facilities for the next business day and created images for new clients.Interim Facility Support Technician
Cliftons · 2016 — 2017Managed computer imaging through the network, set up computers, data projectors, video conferences, and AV equipment. Addressed computer issues and maintained CRM records. Arranged the setup for chairs and tables in seminar rooms while ensuring cleanliness. Supervised Pearson exams, greeted clients, and planned room usage effectively. Delegated tasks to casual staff preparing the facilities for subsequent business days and created images for new clients.Internship - Computer Installer
Cyclone Computers · 2013 — 2013Conducted computer auditing and decommissioning. Installed computers for AUT users and deployed images through the network.Marketing Assistant
Onlinemarketing.net · 2011 — 2011Updated the client database and handled video editing and uploads to video websites. Performed keyword research and created client websites using Joomla and WordPress. Engaged in SEO writing to enhance website visibility on Google search.Mail Officer
New Zealand Post Shop Parnell Branch · 2005 — 2008Sorted mail and provided customer service.Newspaper Runner
Central Leader · 2002 — 2003Delivered newspapers to individual mailboxes.
Skills & Expertise
Education
- Diploma in Systems TechnologyComputer Power Plus · 2012 — 2013
- Diploma in Business Marketing majorAuckland University of Technology · 2012 — Present
- New Zealand Diploma in BusinessAuckland University of Technology · 2008 — Present
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