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Anthony K. — Mid-Level Customer Service Representative from Philippines

Anthony K.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Anthony Kevin Ray G. is an experienced professional in the BPO and e-commerce sectors, holding a BS in Information Technology from the Asian College of Technology. He started his career at Eperformax Contact Centers & BPO, where he served as an E-commerce Specialist for Ebay NA, focusing on refunds and disputes, and later worked in the products and logistics department for Ebay UK. Anthony’s background includes significant exposure to customer service for both e-commerce and health and wellness support, highlighted by his time at Metabolic Living, where he handled both phone and email-based customer queries. At Dialedin PH, he worked as a software as a service support agent, where he developed proficiency in managing multiple CRMs, including Salesforce, Cartpanda, Buygoods, Checkoutchamp, Konnektive, Shopify, StickyIO, Sparks, and Digistore24.

Experience

  • Software as a support Service agent

    Dialedin PH · 2025 — 2026
    Managed phone and email support requests, with experience using and administering multiple CRMs such as Cartpanda, Buygoods, Checkoutchamp, Konnektive, Shopify, StickyIO, Sparks, and Digistore24.
  • Health and Wellness support CSR

    Metabolic Living · 2021 — 2022
    Delivered phone and email support in the health and wellness industry, utilizing CRM Sales force for case management.
  • Customer Service Representative

    Eperformax Contact Centers & BPO · 2018 — 2020
    Provided customer service support focusing on products and logistics for Ebay UK.
  • E- commerce Specialist for Ebay

    Eperformax Contact Centers & BPO · 2015 — 2018
    Handled customer service inquiries related to refunds and disputes for Ebay NA within the E-commerce sector.

Skills & Expertise

Education

  • BS INFORMATION TECHNOLOGY
    Asian College of Technology · 2011 — 2015
  • Secondary
    Abellana National high school · 2008 — 2011
  • Elementary
    University of Cebu · 2001 — 2007

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