Anthony C.
Senior Technical Support Specialist
Open to offersNew to PlatformAbout
Anthony is an experienced IT professional with over 15 years in the field, specializing in Technical Customer Support, system troubleshooting, and network diagnostics. With a solid educational background in Computer Science from AMA Computer College, he has proven proficiency in managing and configuring software and hardware installations, including Windows Server, CRM systems like Salesforce, Zendesk, and ITIL processes. Currently working as a Game Operations Manager with Yield Guild Games, Anthony develops strategic community campaigns within the blockchain gaming industry. His career history includes roles at Intercard Inc., where he handled technical issues of POS systems and networks, and Thomson Reuters, providing technical support for financial software. Anthony remains committed to delivering innovative solutions through collaboration, backed by certifications such as Google’s Technical Support Fundamentals and experience in virtualization using VMware.
Experience
Game Operations Manager / Community Operations
Yield Guild Games · 2022 — 2026Developed strategies and executed community campaigns along with community questing programs. Coordinated and planned campaigns in collaboration with game company partners. Managed community surveys, feedback, Discord tickets, and addressed community issues. Arranged and facilitated community streams.Technical Support Analyst
Intercard Inc. / SBCOMP Inc. · 2017 — 2022Performed on-site and remote installation troubleshooting for company-owned hardware and software. Handled the installation, maintenance, and firmware updates for various equipment, including POS systems, scanners, and database servers. Managed user profiles in Microsoft 365 and Active Directory while assisting in managing POS inventory and user access. Monitored server health through Cisco Webex and resolved client data discrepancies. Processed approximately 20 to 30 calls, emails, and chats daily while applying ITIL and service desk best practices.Account Manager / Client Service Executive
Habanero Systems / Elite Global BPO Inc. · 2016 — 2017Managed daily casino reports and provided IT support related to installations, configurations, and integrations. Conducted training sessions for clients on utilizing the company’s back-office product and software. Assisted in gathering research for advertising materials and product development while overseeing client back-office online casino accounts with 24/7 support.Technical Customer Support Executive
Thomson Reuters · 2014 — 2016Handled calls, chats, and emails, logging and classifying assistance requests in the CRM using Salesforce Service Cloud. Managed Eikon installations and software firmware updates. Troubleshot technical data issues relevant to the company's financial software, escalating inquiries as necessary. Contributed proactively to the Helpdesk team following ITIL and service desk best practices.IT Specialist / Tech Engineer
Akatek Solutions / Playtech Ltd · 2013 — 2014Oversaw casino client accounts and provided 24/7 on-call support both on-site and remotely. Managed the setup and maintenance of IP security cameras and IT hardware. Conducted negotiations for required software and hardware purchases. Provided training to newly hired Account Executives and IT Specialists in office upkeep and client management.Technical Support
Docomo Intertouch · 2011 — 2013Managed incoming calls and emails, logging and classifying all assistance requests in the CRM. Addressed real-time inquiries related to the company’s broadband internet service alongside technical issues. Reproduced, troubleshot, and repaired network problems while employing ITIL and service desk best practices.
Skills & Expertise
Education
- Bachelor of Science: Computer ScienceAMA Computer College Makati · — — 2010