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Antoniette F. — Mid-Level BPO Customer Service Representative from Philippines

Antoniette F.

Mid-Level BPO Customer Service Representative

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Antoniette F. is an experienced Customer Service Professional with 5 years in the BPO industry, including roles at TDCX Inc. Philippines as Account Specialist and Concentrix as Sales Associate. Her background spans business process outsourcing, sales, and the hospitality industry, reflected in her experience as a Receptionist at Crisostomo Restaurant by Chef Florabel. She has demonstrated proficiency in customer engagement and CRM Software, delivering high-quality support through multiple communication channels and providing timely after-sales service. Antoniette is known for applying product knowledge to match client needs, maintaining efficient reservations, and ensuring a presentable guest environment in the hospitality sector. She holds a Bachelor’s degree in Technical Teachers Education from Marikina Polytechnic College.

Experience

  • Account Specialist

    TDCX Inc. PH · 2021 — 2025
    Delivered customer support through relevant communication channels, handling client inquiries with a positive and professional attitude while efficiently managing follow-up to address after-sales concerns. Utilized CRM Software and strong customer engagement to assist clients, explaining sales and promotions, identifying needs through open-ended questions, and suggesting products according to customer budget and preferences.

  • Sales Associate

    Concentrix · 2019 — 2021
    Assisted customers by providing product recommendations, sharing details of ongoing sales and promotions, and building loyalty through excellent customer engagement. Utilized product knowledge and open-ended questions to determine client preferences and offered suitable options.

  • Receptionist

    Crisostomo Restaurant by Chef Florabel · 2018 — 2017
    Greeted and welcomed guests, managed reservations and waitlists, and maintained an orderly entrance area to ensure a positive arrival experience. Presented menus, announced servers, and supported menu selections through tailored recommendations based on guest preferences.

Skills & Expertise

Community Manager (Discord)Customer SupportCustomer ServiceCustomer Service RepresentativeVirtual Event Planning

Education

  • Bachelor of Technical Teachers Education
    Marikina Polytechnic College · 2014 — 2018

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