Antonio J.
Senior IT Support Engineer
Open to offersNew to PlatformAbout
Antonio B. is an experienced IT Support Engineer with over 15 years of technical expertise supporting desktop, network, and IT infrastructure in corporate environments, specifically in the sports club and technology service industries. He has provided L1–L2 ticket-based IT support for more than 50 users at City Sports Club Cebu Inc., overseeing desktop, hardware, and network troubleshooting both remotely and on-site. Antonio managed Active Directory & User Administration, configured network equipment such as routers, switches, and firewalls, and facilitated IT asset management and incident documentation. His career also includes hands-on roles in Fastnet Development Corporation and TechCon Computer Sales & Services, where he installed and maintained operating systems, software, and peripherals, and resolved LAN/WAN issues. Antonio holds associate degrees in System Development with Hardware Technology and Computer & Electronics Technology from institutions in Cebu.
Experience
Technical Support Specialist | Network Admin
City Sports Club Cebu Inc. · 2013 — PresentProvided L1 & L2 ticket-based technical support for over 50 users and offered on-site desktop, hardware, and network assistance. Managed user accounts and access controls within Active Directory, configured network infrastructure, and supported routers, switches, and firewalls. Delivered remote assistance and effectively resolved end-user issues.Technical Support Specialist
Fastnet Development Corporation · 2008 — 2012Conducted Level 1–2 support through phone, remote access, and on-site visits. Installed and configured operating systems, software, printers, and network equipment. Managed user account setups along with overseeing access permissions, while troubleshooting LAN/WAN issues and repairing desktop, hardware, and network problems.Computer Technician
TechCon Computer Sales & Services · 2004 — 2006Installed systems and provided comprehensive end-user support, diagnosing and repairing issues related to hardware, software, and networking.
Skills & Expertise
Education
- Associate Degree – System Development with Hardware TechnologyDataMex Computer Institute and Technology, Cebu · — — 2013
- Associate Degree – Computer & Electronics TechnologySTI Education Center - Mandaue, Cebu · — — 2004
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