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Antonio A. — Junior Customer Service Specialist from Philippines

Antonio A.

Junior Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Antonio R. is an experienced professional with a robust track record in customer service and order management. At SixEleven Global Services, he excelled as a Call Center Agent from 2011 to 2017 and again from 2022 to 2026. In these roles, he managed daily network scheduling, maintained data integrity, and processed financial documents related to client campaigns, showcasing his strong time management and problem-solving abilities. His tenure at CNM Solutions as an Order Placer from 2018 to 2020 emphasized his adeptness in coordinating with restaurants and delivery personnel, resolving customer discrepancies, and maintaining accurate records. Antonio's dedication to quality service and data accuracy speaks to his conscientious approach in fast-paced environments. His education at Notre Dame of Dadiangas University and grounded skills in communication and teamwork further enhance his professional repertoire.

Experience

  • Call Center Agent

    SixEleven Global Services · 2022 — 2026
    Managed network scheduling activities while ensuring operational data accuracy, created monthly invoices for campaigns in line with client agreements, monitored schedules for efficient service delivery, and updated operational records to support business processes.
  • Order Placer

    CNM Solutions · 2018 — 2020
    Coordinated with partner restaurants to confirm order details and availability, communicated with customers and delivery personnel for updates, resolved discrepancies and special requests, maintained accurate records, and ensured smooth order processing.
  • Call Center Agent

    SixEleven Global Services · 2011 — 2017
    Assisted in daily operational tasks, maintained professional communication in a fast-paced setting, adhered to company policies for quality service, and supported project responsibilities effectively.

Skills & Expertise

Education

  • College Level
    Notre Dame of Dadiangas University · 2008 — 2010
  • High School Graduate
    Lun Padidu National High School · 2004 — 2008
  • Elementary Graduate
    Policarpio H. Millona Elementary School · 1998 — 2004

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