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antoun M. — Mid-Level IT Support Specialist from Lebanon

antoun M.

Mid-Level IT Support Specialist

Lebanon 3-6 years
Open to offersNew to Platform
Languages
EnglishArabicFrench
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About

Antoun M. is an experienced IT professional from Beirut, Lebanon, known for his expertise in IT Support and Computer Maintenance. From 2019 to 2021, he served as an IT Manager at Technoserve, where he was pivotal in implementing new software systems to enhance operational efficiency. Under his guidance, the IT team successfully completed several projects, and there was a notable 15% reduction in system downtime due to regular maintenance practices. Antoun also provided critical IT support, troubleshooting both hardware and software issues. With a background as a Sales Executive and Stock Management professional since 2021, he has developed strong relationships with partners and managed stock levels efficiently. Previously, as a Data Analyst intern at Engineering Design & Manufacturing, he honed his skills in big data management and analysis using R language and Microsoft Azure. Fluent in Arabic, English, and French, Antoun brings a multilingual advantage to his roles.

Experience

  • IT Manager

    Technoserve · 2019 — 2021
    Implemented and managed new software systems to enhance operations within the IT department. Oversaw a team of IT professionals, providing mentorship and training to ensure successful project completion. Collaborated with cross-functional teams to evaluate technology needs and suggest improvements.

  • IT Support

    Technoserve · 2018 — 2021
    Provided IT support to customers addressing hardware and software issues and resolving technical problems promptly. Managed printing issues and conducted regular maintenance on computers and servers, reducing system downtime.

  • Sales Executive and Stock Management

    null · 2021 — Present
    Engaged with new clients through planning and conducting meetings. Maintained accurate records of stock levels and movements while ensuring timely stock replenishment. Developed and sustained strong relationships with partners, agencies, and vendors.

  • Data Analyst - Internship

    Engineering Design & Manufacturing -EDM · 2017 — 2018
    Participated in a team focused on business solutions while learning R language and Microsoft Azure. Analyzed big data sourced from electronic databases and worked on predictive sales forecasting. Contributed to increasing departmental efficiency to achieve targets.

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