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Anuj A. — Junior IT Technical Supervisor from Nepal

Anuj A.

Junior IT Technical Supervisor

Nepal 3-6 years
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Languages
English
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About

Anuj A. is an experienced Technical Supervisor with a solid background in technical support and team leadership at Worldlink Communication Ltd in Nepal. Since May 2022, Anuj has taken a lead role in optimizing operational procedures, conducting in-depth problem-solving, and guiding teams to achieve successful outcomes in high-stakes projects within the communications industry. His responsibilities include delivering technical support for both hardware and software, analyzing and enhancing network infrastructure, and ensuring data security integrity by monitoring non-standard issues. Previously, as a Technical Support Representative at the same company, he resolved complex technical problems and boosted customer satisfaction with clear troubleshooting. Anuj holds a Bachelor of Information Technology and is proficient in Microsoft Office, bringing robust IT infrastructure knowledge and systems analysis skills to his current leadership capacity.

Experience

  • TECHNICAL SUPERVISOR

    WORLDLINK COMMUNICATION LTD · 2022 — Present
    Planned improvements for procedures, training, and processes while leading teams on high-stakes projects. Provided technical support to internal and external users across hardware, software, and network infrastructure. Organized and delivered comprehensive training to technicians and maintained data security by monitoring media and addressing non-standard data security issues. Analyzed network infrastructure, offering solutions tailored to clients' business needs and performance requirements.
  • TECHNICAL SUPPORT REPRESENTATIVE

    WORLDLINK COMMUNICATION LTD · 2021 — 2022
    Responded to customer concerns with prompt and clear explanations of technical solutions and assisted users with troubleshooting various software and hardware issues. Provided remote support to customers, delivering step-by-step technical assistance. Focused on improving customer satisfaction by offering timely and accurate technical support.

Skills & Expertise

Education

  • Bachelor of Information Technology
    AS Collage of Management and IT · — — 2021
  • Higher Secondary Education Board
    Bagmati Collage · — — 2017

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