Anushri K.
Mid-Level Customer Support Associate
Open to offersNew to PlatformAbout
Anushri K. is a seasoned Customer Support Associate with over 5 years of experience in key domains such as e-commerce, real estate, hospitality, and service industries. Her career is defined by her ability to enhance customer engagement, recover abandoned carts, and manage client relationships effectively. With an MBA from Symbiosis Distance Learning, Pune, and a B.Tech in Computer Science from Shobhasaria Engineering College, Rajasthan, Anushri has developed robust problem-solving and coordination skills. At ARATA, she excels in managing customer queries across various support channels, converting abandoned carts into successful sales, and maintaining high levels of customer satisfaction. Previously, she has held roles in marketing and sales at companies like Arihant Superstructures LTD and Amar Adeshwar Infrastructure, where her responsibilities included market analysis, lead generation, and client interaction. Her technical proficiency includes Microsoft Office and programming languages like C and ASP.NET, reflecting her capability to handle multifaceted roles effectively.
Experience
Customer Support Associate
ARATA · 2021 — PresentManage customer queries via chat, email, and various support channels. Handle abandoned cart recovery to convert potential customers into successful purchases. Assist with product recommendations, order-related issues, and returns. Conduct proactive follow-ups to recover lost sales and support customer retention. Coordinate with internal teams to resolve issues promptly and maintain high customer satisfaction through effective communication and problem-solving.Pre-Sales Executive
Arihant Superstructures LTD. · 2017 — PresentAnalyze the market and generate leads from platforms such as Facebook, 99 acres, and Magic Brick, as well as the company website. Update and maintain records of lead inquiries and circulate them to the sales team leader. Initiate pre-planning for various company events. Conduct follow-ups on pre-sales data and maintain records while assisting the sales team with closures. Provide daily reports to the Director, Vice President, and Team Leader, and manage new clientele visits for project briefings and site visits.Marketing Assistant
Amar Adeshwar Infrastructure · 2016 — 2017Analyze market trends and provide updates to the company. Stay in contact with prospective clients, brokers, and sub-brokers. Handle back office tasks, prepare presentations, and maintain company data. Report daily to the Director and Sales Manager.Marketing Assistant
Umaid Heritage · 2015 — 2016Engage with clients consistently to ensure follow-ups until sales are closed.Business Development Executive
Mahindra Holidays and Resorts India Limited, Rajasthan · 2014 — 2014Prepare client proposals and create presentations for potential clients.Business Development Executive
WTPL Pvt. Ltd, Rajasthan · 2012 — 2013Interact with clients regarding various products and persuade them to utilize the services while conducting presentations about the company's offerings.
Skills & Expertise
Education
- M.B.A(PGDBM)Symbiosis Distance Learning, PUNE · 2014 — 2018
- B.tech (Computer-Science)Shobhasaria Engineering College, Rajasthan · 2007 — 2011
- IntermediateRadhaKrishna Senior Secondary School, Sikar · 2007 — Present
- High schoolAdarsha Vidya Mandir, Sikar · 2005 — Present
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