Anwesha C.

Anwesha C. is a seasoned Customer Support and Operations Professional with a proven track record at Amazon, where she delivered high-quality multi-channel support to US-based customers and delivery drivers. Her expertise lies in managing high-volume interactions through voice, live chat, and email, effectively handling end-to-end case management, issue resolution, and complex escalations. She has demonstrated her ability to maintain 95%+ CSAT by utilizing strong communication and problem-solving skills. Anwesha's role involved coordinating with internal teams to ensure seamless operations, providing real-time support for delivery drivers, and managing operational queries. Her strong ability to multi-task across multiple systems, such as CRM and ticket-based workflows, alongside proficiency in Microsoft Office and Google Sheets, underscores her commitment to maintaining operational accuracy. Anwesha seeks to leverage her skills in customer support and operations to drive exceptional customer experiences and business outcomes.