Apple G.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Apple Grace G. is a seasoned Customer Service Specialist with over 10 years of experience in diverse industries including e-commerce, financial services, field services, telecommunications, logistics, and travel support. Her work spans roles such as email and live chat support at Leapro GmbH, where she assisted customers with package tracking and delivery inquiries for a German e-commerce platform, and as a Lead Verifier at Pacific Credit Solutions LLC, specializing in verifying client documents and analyzing creditworthiness in the finance sector. Apple Grace G. has also operated as a general virtual assistant in the coatings industry, managing dispatch, communications, and social media, and has a background in quality assurance and telemarketing. Her expertise covers inbound and outbound support, quality assurance, documentation review, and telemarketing, with a proven ability to resolve issues and manage sensitive information accurately.
Experience
Email and Live Chat Support Specialist
Leapro GmbH · 2025 — 2026Delivered email and live chat support to e-commerce customers, ensuring prompt and professional communication. Managed inquiries regarding package tracking, providing precise updates on delivery status and timelines. Led investigations into lost, delayed, or missing shipments, and processed returns and refund requests according to company guidelines.Lead Verifier
Pacific Credit Solutions LLC · 2022 — 2025Evaluated customer applications and confirmed the accuracy of information. Guided clients through loan terms, repayment schedules, and account inquiries. Assessed documentation to determine an applicant's creditworthiness.General Virtual Assistant
Happy Coatings · 2024 — 2025Coordinated field workers' schedules to ensure effective job assignments and timely service completion. Managed emails, scheduling, and data entry functions. Facilitated communication between clients and suppliers, while updating records, organizing documentation, and aiding in social media efforts.Telemarketer
A & A Communication · 2020 — 2022Made follow-up calls to track potential leads. Communicated service benefits to potential customers to secure outbound sales.Quality Assurance
Iqor Iloilo · 2018 — 2020Assessed agent calls while evaluating accuracy in performance. Ensured adherence to internal processes and provided constructive feedback on performance.Customer Care Representative
Transcom Iloilo (UPS) · 2014 — 2017Managed customer complaints and inquiries, including tracking requests. Initiated lost-package investigations and collaborated with operations teams to seek resolution. Ensured timely and accurate delivery solutions.Email/Chat Support
WNS Global (Expedia) · 2011 — 2013Delivered email and chat support focused on reservations and account-related concerns. Contributed to improved sales through effective upselling and cross-selling techniques. Maintained customer records and appropriately escalated priority issues.
Skills & Expertise
Education
- Practical Nursing (1-Year Course)St. Augustine School of Nursing · 2010 — 2011
- Bachelor of Computer ScienceUniversity of Iloilo · 2007 — 2009
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