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Apple P. — Customer Service | Virtual assistant from Philippines

Apple P.

Customer Service | Virtual assistant

Philippines 6+ years
Actively lookingNew to Platform
Languages
English
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About

I'm Apple, a customer service and virtual support professional with 5+ years of experience in customer service, technical support, travel reservations, data entry, and administrative assistance. I have experience handling customers through phone, chat, and email and am currently seeking remote opportunities in chat support, email support, virtual assistance, data entry, or customer service. Reliable, detail-oriented, and eager to learn, with my own Intel i7 laptop and stable internet connection.

Experience

  • Tech/Customer Support

    OutForce Inc. · 2023 — 2025
    When a customer reaches out with a technical query via phone or email, my role is to ensure I provide a prompt response. We understand that timely assistance is crucial in resolving technical issues. We carefully listen to the customer's query, allowing them to fully explain their issue or concern. This ensures that we understand the problem accurately and can provide the most appropriate solution. We have experience handling customers through Umart Online, MSY Technology, and PCByte, which are computer shopping websites based in Australia
  • Virtual Assistant | Data Entry Specialist

    Semprose Inc. · 2023 — 2023
    My task for this client is to make sure to update all of the new confirmed bookings from all the affiliated platforms in our domain file strictly without making any mistakes or errors.
  • Dental Remote Receptionist

    founders Healthcare Marketing · 2023 — 2023
    Before having the remote receptionist position from our company, I was part of their Sale's Department then after a month I was transferred to be part of a Dental Practice Remote Receptionist in New York, My task is to make sure to assist patient to book their dental appointments and to double check if their Insurance will be covered, we also handle Insurance question.
  • Airbnb Dedicated Superhost Ambassador

    Telus International Phil. · 2021 — 2022
    Highly skilled customer service staff, who will handle your situation quickly and expertly, without escalations between teams from exclusive access for Superhost in Airbnb.
  • Customer Support

    Teleperformance Phil. · 2019 — 2021
    Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and providing direction as may be required,diagnose tech issues and walk customers through the steps needed to fix various problems.

Skills & Expertise

Education

  • Tertiary
    University of Perpetual Help Molino Campus · 2016 — 2018
  • Secondary
    Eastern Bacoor National High School · 2013 — 2016
  • Primary
    Hen. Pio Del Pilar Elementary School · 2008 — 2014

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