Aprhil J.

Aprhil Joy O. is an experienced Customer Service Specialist with over six years in customer service, technical support, sales, and hospitality. With a foundation in tourism management, gained through a Bachelor’s degree from Asia Technological School of Science and Arts, her background spans event management, tourism marketing strategies, and front office operations. In her recent role supporting T-Mobile business clients at iQor, Aprhil Joy O. handled billing inquiries, order processing, and account management while maintaining a strong focus on client satisfaction. Her previous experience as a Guest Services Ambassador at Telus McKinley for Airbnb involved managing guest inquiries and complaints to ensure positive experiences in the hospitality sector. Additionally, as a Technical Support Representative, she offered expert assistance in troubleshooting Samsung TV and AV issues. She efficiently utilizes tools such as Salesforce, Outlook, and Slack to streamline communication and service delivery.