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Aprielyn C. — Mid-Level SaaS Growth Marketing Specialist from Philippines

Aprielyn C.

Mid-Level SaaS Growth Marketing Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Aprielyn C. is a results-driven professional specializing in Growth Marketing & Sales Support with over a decade of experience across BPO, healthcare operations, and SaaS support. She has managed insurance verification, prior authorizations, claims processing, and patient coordination for U.S. medical and dental accounts, supporting providers such as optometrists and ophthalmologists. Her expertise includes hands-on proficiency in CRM & automation platforms like GoHighLevel, ClickUp, and Apollo.io, streamlining operational workflows and leading tool adoption to improve productivity. Aprielyn has executed lead generation and outreach strategies for home care agencies via LinkedIn, Google, and Meta, and has developed simple systems for tracking pipeline visibility. She has also managed donor CRM and compliance reporting for a U.S. nonprofit, ensuring accurate data and alignment with executive priorities. Her technical proficiency extends to content creation with Canva, video editing in CapCut Pro, and remote collaboration through Google Workspace and Zoom. Aprielyn holds a Bachelor’s in Marketing from Rizal Technological University.

Experience

  • Healthcare & Insurance Experience

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    Processed claims, prior authorizations, and eligibility verification for medical and dental insurance accounts in the U.S. Assisted patients and providers with coverage inquiries, benefits questions, and medication tier verifications. Addressed provider inquiries related to network eligibility and claims denial resolutions. Collaborated with healthcare professionals, including optometrists and ophthalmologists, ensuring familiarity with vision-related services. Maintained accurate patient data entry within EMR and CRM systems.

  • Marketing Virtual Assistant

    Homecare Agency
    Planned social media content to enhance engagement, brand visibility, and caregiver recruitment. Engaged in lead generation via LinkedIn, Google Business Profile, and Facebook, identifying potential referral partners. Initiated outreach conversations with qualified prospects, scheduling meetings as needed. Monitored inbound and outbound outreach efforts through Google Sheets, tracking leads across various platforms including LinkedIn and Facebook within local markets like Indianapolis and Ohio. Developed tracking systems to improve pipeline visibility for outreach activities. Communicated directly with the owner, providing updates on lead generation and marketing initiatives. Supported basic website updates while learning new tools.

  • Administrative & Executive Assistant

    U.S. Nonprofit
    Managed the executive calendar along with internal communications. Maintained donor tracking and reporting accuracy within CRM systems. Prepared financial receipts and invoices for compliance with federal requirements. Ensured alignment between field teams and executive priorities through real-time updates. Supported fundraising and operational workflows using structured reporting systems.

  • Administrative Assistant

    Home Care Agency
    Coordinated client records, scheduling, and documentation to deliver organized care. Oversaw caregiver attendance and scheduling to maintain continuous patient coverage. Managed communication with caregivers to confirm schedules and address concerns. Aligned caregiver assignments with patient needs to support daily operations.

  • BPO Experience

    Sun Life Canada Account
    Handled inquiries regarding insurance claims, benefit coverage, and policy servicing for Canadian clients. Assisted customers with tracking the status of claims, verifying eligibility, and understanding benefits across medical and dental plans. Ensured documentation accuracy and compliance with service standards.

  • Customer Service Representative (Mentor)

    Concentrix
    Resolved cases related to fraud while supporting the training of new agents. Maintained high standards of performance and compliance in a high-volume environment.

  • Collections Specialist (Coach)

    Sykes Asia
    Provided coaching to team members while fostering productivity improvements. Managed processes related to account resolution and compliance.

  • Customer Service Representative

    Teleperformance
    Assisted U.S. customers with inquiries about medication coverage, eligibility, and plan benefits. Clearly explained drug tiers and associated cost responsibilities to patients.

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