April D.
Mid-Level Secondary English Teacher
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April D. is a Licensed Secondary English Teacher currently teaching at Balasan National High School under the Department of Education since 2016. She creates and implements lesson plans in English grammar and literature, ensuring alignment with K to 12 curriculum standards, and fosters student engagement through interactive activities and literary analysis. Previously, April D. built her expertise in the BPO industry, serving as OIC/Mentor for fraud prevention and claims accounts at Teleperformance, as well as Senior Processing Agent at Cognizant and Alorica, where she handled customer service for financial and shareowner services accounts, processed fraud claims, and supervised team operations. Her background includes extensive use of English communication skills, training in educational leadership, and a track record of mentoring both students and staff in corporate and academic settings.
Experience
Teacher I – English Grammar and Literature
Department of Education – Balasan National High School · 2016 — PresentDeliver English grammar and literature instruction to junior high school students in alignment with K to 12 curriculum standards. Create lesson plans, assessments, and learning activities designed for diverse student needs. Use technology and multimedia resources in teaching, facilitate literary discussions, and encourage creative writing. Monitor student progress, provide feedback, and contribute to curriculum development and extracurricular school programs. Participate in professional development seminars to enhance instructional practices and maintain compliance with DepEd standards.OIC / Mentor
Teleperformance Inc. · 2014 — 2015Managed inbound calls for the SunTrust Fraud Prevention and Claims Account, supporting customers with lost, stolen, or compromised cards. Processed fraud claims, compiled incident reports, and ensured accurate documentation. Mentored new team members on company policies and procedures. Served as Officer-in-Charge as needed, overseeing team operations to maintain service quality and compliance, and handled sensitive fraud cases with an emphasis on customer satisfaction.Skilled Agent level III / Sr Processing Agent
Cognizant Technology Solutions · 2012 — 2014Addressed global stockholders' concerns via inbound calls for the Computershare Shareowner Services Account. Provided assistance to stock brokers in processing clients’ stock information and resolved shareholder inquiries over the phone.Skilled Agent level III
Alorica · 2010 — 2012Managed inbound calls from international clients, assisting stockholders and supporting stock brokers in processing stock information for The Bank of New York Mellon Shareowner Services Account.English Teacher (Practicum)
Balasan National High School · 2009 — 2010Supported regular teachers by preparing lesson plans, teaching modules, and conducting English classes for multiple sections of second year high school students as requested during the practicum period.Census Enumerator
Census of Population and HousingConducted door-to-door surveys to collect household data, ensuring confidentiality of all recorded information.
Skills & Expertise
Education
- Bachelor in Secondary Education Major in EnglishNorthern Iloilo Polytechnic State College · 2005 — 2010
- High School DiplomaBalasan National High School · 2001 — 2005
- Grade School DiplomaBalasan Central School · 1995 — 2001
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