April C.

April C. is a seasoned professional with extensive experience in the BPO and healthcare industries, primarily working in customer service and medical billing roles. Throughout her career, she has held key positions, including as an Appointment Setter/Patient Care/Eligibility Verification Specialist for Quality Foot Care/Curalta Foot and Ankle and as a Medical Biller and Team Leader at Phoenix Virtual Solution. April has demonstrated proficiency in managing household tasks for terminally ill patients and ensuring financial responsibilities are met, showcasing her skills in caregiving and financial management. She has also excelled in call center environments as a Customer Service Representative at TeleTech and I. Access Contact Solutions. Her technical capabilities include the use of Microsoft Office Suite and handling multiline telephone systems, documentation, and filing. Additionally, April manages billing and medical coding, ensuring compliance with HIPAA regulations and precise processing of medical claims. Her work emphasizes maintaining strong customer relationships, accurate data entry, and effective communication within diverse team settings. April's caregiving certifications, including NC II, first aid, and basic life support training, further amplify her competency in patient care.