April V.
Senior Inbox Manager
Actively lookingNew to PlatformAbout
April B. is an experienced Inbox Manager and Email Outreach Specialist with over a decade in the realms of email management and customer service. Her career spans various roles, from handling inbound support and troubleshooting at Concentrix to pitching radio advertisements as a ColdCaller through Upwork. At Concentrix, she excelled in maintaining customer satisfaction metrics and resolving billing inquiries. In her project-based roles, she contributed as an E-commerce Product Specialist by managing product descriptions on Shopify and ensuring stellar customer support in the healthcare sector. She coordinated appointments for a naturopathic doctor while facilitating communication for a health company providing marijuana supplements. Most recently at Renaissance Growth, she efficiently managed over 300 inbox emails daily, supporting cold email campaigns and liaising between financial advisors and business owners to streamline booking processes.
Why hire me
Choose me because I am intentional and truthful with my goals. I am reliable when work needs to be done, transparent in all I do, not afraid to ask, and I am confident in what I do best and that is helping business owners with the work-around task so they don't have to. I take accountability and very proactive with communicationg my intentions and concerns with the client. I am not afraid to speak up for what is right and just. I've built my credibility from experience. And now, I’d love the opportunity for you and your clients to experience the care, value, and support I bring—helping make exceptional customer service the heart of your business.
Experience
Inbox Manager
RENAISSANCE GROWTH · 2025 — 2026Oversaw multiple email inboxes, supporting cold-email campaigns which included calling leads and responding to inbound queries. Managed over 300 emails daily, addressing questions, providing support, and coordinating appointments. Facilitated communication between Financial Advisors and Business owners during the booking process, while additionally supporting customer service efforts.Technical Support Expert - Level 1
PROJECT BASED “UPWORK” · 2015 — 2025Conducted cold-calling for a project-based campaign in Texas, reaching over 150 leads with an automatic dialer while promoting a Radio Advertisement campaign throughout the US. Managed product descriptions and image uploads on Shopify for a healthcare-related Food Supplement business. Facilitated customer support communication between end-consumers and vendors to ensure quality service. Assisted with appointment confirmation and rescheduling for a Health Company providing Marijuana supplements to patients. Followed up with interested prospects and guided them through the appointment-setting process for a Naturopathic Doctor.General Assistant (ColdCaller, E-commerce Product Specialist, Appointment Setter, Customer Care Specialist)
CONCENTRIX · 2011 — 2015Managed phone support, assisting with troubleshooting related to device installation, repair, and return & exchange processes. Addressed billing inquiries, including payment clarification, billing requests, refunds, and invoice questions. Maintained performance metrics and achieved customer satisfaction goals.
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