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April E. — Senior Virtual Assistant and Operations Specialist from Philippines

April E.

Senior Virtual Assistant and Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

I am a Senior Virtual Assistant, CRM Specialist, and Operations Support Professional with more than six years of remote work experience supporting U.S.-based businesses in real estate, finance, SaaS, healthcare, marketing, and professional services.


My experience combines customer and client support, lead generation, CRM management, marketing operations, social media support, appointment scheduling, online research, data entry, and executive assistance.


I have hands-on experience managing contacts, pipelines, lead stages, calendars, follow-up tasks, notes, tags, campaigns, automations, reports, and customer communication. I have also created social media graphics, edited short-form videos, written captions and email content, organized content calendars, and supported community engagement through comments, direct messages, and online groups.


My tools include GoHighLevel, HubSpot, Pipedrive, Airtable, ClickUp, Monday.com, Trello, Google Sheets, Microsoft Excel, Google Workspace, Slack, Canva, CapCut, Zapier, Make, Meta Business Suite, and other remote collaboration platforms.


I am comfortable communicating with customers and leads through email, chat, SMS, social media, WhatsApp, and phone. I understand the importance of responding professionally, documenting conversations accurately, following up consistently, and making sure no important lead or task is missed.


I am organized, proactive, detail-oriented, and comfortable working independently. I enjoy identifying bottlenecks, improving workflows, creating SOPs, maintaining accurate records, and helping business owners stay focused on growth.


I am currently looking for a stable, long-term remote opportunity where I can contribute my experience in operations, CRM, customer support, marketing, and administration. I am available full-time and can work U.S. business hours.

Why hire me

Employers should hire me because I bring more than six years of experience across virtual assistance, customer support, CRM management, lead generation, marketing, and operations. I can manage customer communication, organize leads, update CRM records, schedule appointments, create content, conduct online research, maintain spreadsheets, build follow-up processes, and support daily administrative operations. I am reliable, proactive, detail-oriented, and comfortable working independently in a remote environment. I communicate clearly, follow instructions carefully, meet deadlines, accept feedback professionally, and take ownership of my responsibilities. I do not only complete tasks. I look for ways to improve organization, prevent missed follow-ups, and make workflows more efficient. I am looking for a long-term role where I can become a trusted member of the team and help the business grow.

Experience

  • CRM & Automation Specialist

    Lean On We | Convo GPT | Funded and Closed · 2022 — 2025
    Set up and optimized CRM systems focusing on sales and client lifecycle management. Developed automation workflows for lead nurturing, onboarding, and follow-ups, while integrating third-party tools to ensure system reliability. Created dashboards and reports to aid leadership in decision-making.

  • All-Around Virtual Assistant / Operations Support

    Colton Property Group | Latter Financial · 2019 — 2025
    Oversaw CRM pipelines, contacts, automations, and lead tracking. Provided executive support through inbox management, scheduling, and reporting. Assisted with technical troubleshooting involving CRMs, funnels, and integrations while managing social media activities, including posting, scheduling, and basic analytics. Developed SOPs and streamlined internal workflows to enhance efficiency and scalability, coordinating daily operations to ensure task consistency.

  • Senior Operations Virtual Assistant / CRM & Automation Specialist

    Lean On We Support Services | Avanti Body · 2020 — 2024
    Managed CRM systems for various U.S.-based clients and designed advanced automation workflows to enhance lead response and operational efficiency. Built scalable pipelines for sales, onboarding, renewals, and client management while serving as the primary technical support for CRM and automation issues. Created SOPs and system documentation for team onboarding and growth, along with providing high-level executive support to leadership teams. Collaborated with marketing and sales teams to optimize lead flow and enhance conversions.

  • Executive & Administrative Virtual Assistant

    AS-IS Homebuyers | Wisecoatings | League Electrical · 2018 — 2023
    Supported executives in managing calendars, inboxes, and task prioritization. Handled internal operations, documentation, and reporting, coordinating communication across teams and external partners to ensure operational consistency and compliance with processes.