April C.

April Camille G. is an experienced professional specializing in employee relations and customer service within the human resources and business process outsourcing (BPO) industries in Bacolod City, Philippines. As an Employee Relations Specialist at Edge Limited Co., she managed employee grievances, implemented HR policies, and facilitated effective communication between staff and management, ensuring compliance with employment laws and fostering a harmonious workplace. Later, as a Customer Service Representative – Supervisor at Teleperformance, she oversaw team workflows, delegated tasks, conducted performance reviews, and resolved escalated customer concerns across multiple channels, particularly in travel bookings such as hotel accommodation and flight reservations. April Camille G. demonstrates strong command of Sabre, Amadeus, Gallileo for bookings, and is proficient with Microsoft Office tools, along with workflow platforms like Trello and communication tools including Slack, Teams, and CISCO.