April C.

April C. is an experienced professional with over three years in the call center industry, specializing in customer service excellence and problem resolution. She has held roles such as Subject Matter Expert (SME) at Concentrix (UBER), where she focused on resolving complex issues, mentoring colleagues, and enhancing service quality in customer support operations. At Sutherland Global Services (TELCO), April assisted customers with telecommunications services, handled billing inquiries, and maintained high customer satisfaction through multiple channels including phone, email, and chat. Her background also includes experience at Alorica as a Customer Service Representative, handling inbound and outbound calls, addressing product and service queries, and accurately managing customer data using CRM systems. April's expertise spans customer support, process improvement, and back-office operations within the telecommunications and rideshare support sectors.